Cassette/Rear Hub Squeal - New Aventon Level

DMax

New Member
Posted on Aventon forum yesterday but figure it may be bigger than Aventon.

My son just received his Level yesterday afternoon (my wife and I each have Pace 500s). A lot of small “issues” (fenders a bit twisted, missing screw, bent spoke on front wheel — left crank arm was intertwined with spokes when it arrived). These are all correctable. However, when peddling, we get a loud squeal from the cassette. It also squeals if peddling “backwards”. When the rear wheel is free wheeling, there is no squeal. Sent a note to Aventon (they won’t answer their phones). Any suggestions? (I have a video, but can't attach it)
 
If it is a cassette then it is the free hub that it mounts on that is making the noise. Probably missed the lube process at the hub manufacturer.
 
If it does not squeal when freewheeling, I doubt it is the cassette. The pulley wheels of the derailleur can squeal in the manner you describe.
 
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