Just my luck, eh???
The motor failure on ours was likely user abuse. Wife's bike, we were out on a trek, climbing hills. On the last big hill I heard the "Uh oh" from behind, her bike quit. I stopped, walked back, she was in top gear with pas 5 enabled, doing about 5mph, climbing a steep grade. I got the "I didn't know I had to shift down" comment. LOL.
The worst of it was being unable to determine which component failed.
@stanmiller was kind enough to send me a known good controller to at least test that out, which did not fix it. It was determined that at least one hall sensor in the brushless drive motor had failed, and I paid a local ebike technician good money to replace them. No joy. There were no other indications of what failed or why, no burnt windings or wires or insulation, no other signs.
In the meantime, I had been emailing and calling the support line for Greenergie, the china importer, without response. After weeks I finally got a response and instructions to send the components to their 'support center' in Nevada, which I later found out was an independent contractor that provides warranty and repair support for the distributor company in China. They took another three or four weeks to replace the motor core, which I could have done instantly had I had access to one, or even been offered one to purchase, or instructed to send just that part for testing.
I even went to a local ebike shop that specializes in electric bikes, where they had even done youtube vids on their stellar ebike technical skills. Not only did they not know what was wrong with it, they had zero interest in even looking at it. "Did you buy this bike here?"
Over the duration of the failure, we grew impatient and I decided to buy her a factory built ebike - a Giant Amiti. It has been above and beyond anything with the Bafang hub conversion bike. And while it did finally get fixed and it works like it did before, the confidence and trust for the entire process has been ruined for me. In the end the company did replace the drive motor under warranty, but it took at least two months. I don't have the time or inclination to futz around like that. It's over and done with.
If you look at enthusiast support forums like redit and endless-sphere there are literally tons of people with all kinds of problems and questions like I had. There's some comfort in knowing I wasn't alone, but that didn't fix our bike. LOL