Hi All,
I’m completely new to all this but signed up as the help and advice I’ve come across is really brilliant.
I recently bought a Brompton Electric, direct from Brompton and received it on the 10th March.
Followed all the set up and then came to installing the battery on the bike.
The battery is totally unresponsive when docked on the bike and wouldn’t connect to the bike or recognise that it was in place.
The battery does turn on and charges, but then powers back off.
Contacted Brompton via the live chat and they mention about leaving the battery in situ for 30 Seconds, but obviously the battery doesn’t recognise the bike and so this doesn’t work.
On the 11th March having not heard back from Brompton, I decided to drive to a Brompton specialist that I found on there website to try and get it resolved and to look for an answer.
They checked over the bike and found multiple issues that as a new rider I was totally unaware of:
- Crankshaft was dangerously loose
- The bike has two functioning gears instead of 6
- the rear break hadn’t been aligned
- most bolts required tightening
- Three critical failures in one day and the firmware required updating
- and also my main issue the battery wouldn’t connect to the bike
The bike guys looked over the bike fully and couldn’t really see what the problem was, after a few tries it appears that the battery bag case is the issue and that trying to install the battery on the bike required all you body weight to try and get a connection, they switched the bag for one of there own and tried with my battery in which worked and allowed the to update the firmware.
An hour and a half after all this I decided to go and finally try out my new bike this being only the second day of owning it.
The bike still has connection issues with ERROR A & ERROR B, but also separately the Charge level LED’s light up but the Pedal Assist and Bike lights don’t illuminate yet I can feel the motor kick in and have no idea what assist level it is doing & also still has constant connection issues.
I’ve even had to place duct tape on the battery to keep it from moving in the little battery bag.
Has anyone experienced anything like this?
As I’ve only had the Brompton 4 days and all this has just meant I haven’t been able to enjoy it, I’m worried about using the bike as it doesn’t feel safe with all the issues.
All the bags have the new latch pieces.
Just so frustrated having spent all this money and having this many issues in the first two days of owning it and still having on going problems.
I’m still waiting to hear back from Brompton.
Thanks,
Jordan
I’m completely new to all this but signed up as the help and advice I’ve come across is really brilliant.
I recently bought a Brompton Electric, direct from Brompton and received it on the 10th March.
Followed all the set up and then came to installing the battery on the bike.
The battery is totally unresponsive when docked on the bike and wouldn’t connect to the bike or recognise that it was in place.
The battery does turn on and charges, but then powers back off.
Contacted Brompton via the live chat and they mention about leaving the battery in situ for 30 Seconds, but obviously the battery doesn’t recognise the bike and so this doesn’t work.
On the 11th March having not heard back from Brompton, I decided to drive to a Brompton specialist that I found on there website to try and get it resolved and to look for an answer.
They checked over the bike and found multiple issues that as a new rider I was totally unaware of:
- Crankshaft was dangerously loose
- The bike has two functioning gears instead of 6
- the rear break hadn’t been aligned
- most bolts required tightening
- Three critical failures in one day and the firmware required updating
- and also my main issue the battery wouldn’t connect to the bike
The bike guys looked over the bike fully and couldn’t really see what the problem was, after a few tries it appears that the battery bag case is the issue and that trying to install the battery on the bike required all you body weight to try and get a connection, they switched the bag for one of there own and tried with my battery in which worked and allowed the to update the firmware.
An hour and a half after all this I decided to go and finally try out my new bike this being only the second day of owning it.
The bike still has connection issues with ERROR A & ERROR B, but also separately the Charge level LED’s light up but the Pedal Assist and Bike lights don’t illuminate yet I can feel the motor kick in and have no idea what assist level it is doing & also still has constant connection issues.
I’ve even had to place duct tape on the battery to keep it from moving in the little battery bag.
Has anyone experienced anything like this?
As I’ve only had the Brompton 4 days and all this has just meant I haven’t been able to enjoy it, I’m worried about using the bike as it doesn’t feel safe with all the issues.
All the bags have the new latch pieces.
Just so frustrated having spent all this money and having this many issues in the first two days of owning it and still having on going problems.
I’m still waiting to hear back from Brompton.
Thanks,
Jordan