Bikeless in Fort Collins

ccstelmo

New Member
Hello new friends, neighbors, and e-bike enthusiasts. We live in an old ghost town in the Rockies. St. Elmo by name and reputation. Our daughter, however, abides in Fort Collins. She owns a Prodecotech Mariner 500 and wrecked it a while back. Accident was only a fender bender except that the cast-aluminum mount that supports the battery pack from the seat neck broke. I had a fellow weld it but he said it'd probably break again. Sooo .. I began my as-yet-unsuccessful quest for Prodecotech parts information.

My conclusion at this point is that Prodecotech has closed up shop and left the planet. Calls to the phone number go unanswered and appeals to Colorado e-bike shops result only in referrals to the phone number. What's a guy supposed to do? Well, it turns out the answer to that question is "Join A Forum" and beg for help. So here i am. Would someone please embrace me?

It seems like a simple thing in this brave new world of the internet age. I would like to purchase a new or used support neck for a Prodecotech Mariner 500.

Will one of you fine, generous, eco-friendly folks point me in a direction? Any direction?

ccstelmo
 
@ccstelmo, not sure which number you were calling, I just spoke with them a couple of weeks ago and ordered parts for a repair we're doing on a ProdecoTech bike. Use 800-943-6190, Mon- Fri 9am-5pm EST. Usually a receptionist picks up; ask to speak with Luis, their tech specialist. You will need the whole rack if your Mariner is the 48V version. They do seem to be slower returning calls if you leave a message, so keep calling until you get a person. No one is there on weekends and if you happened to call during the tropical storm a couple of weeks ago, their phones or business may have been down for a few days.

Here's a link to the ProdecoTech Contact page on their website; try the email too.
 
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