Cube_Cross
New Member
Hi all, new user from down under here. I had a look through the threads to see if there was anything similar, but I couldn't find anything, apologies in advance if I'm blind though, happy to be corrected!
I have a 2017 Cube Cross Hybrid Pro with the CX motor and 400Wh PowerPack. It's so far been pretty good as a commuter bike (~35km round trip) and I have just ticked over 7,000 km.
Through our last summer I started losing assistance completely when riding, with an error code 0640, which is an "internal battery pack" error. Took the battery to LBS from where bike was purchased and they confirmed it would occasionally get too hot and throw an error. I have also seen this when finishing up a ride and plugging in the battery and getting LEDs 1-3-5 flashing, saying the battery is too hot to be charged.
Other than that though, it seems to have been working fine.
Until the last couple of months, possibly longer, I've noticed that the ability of the motor to provide assistance seems to proportionally reduce in line with the battery draining. I.e. it is able to provide pretty much full assistance while it has 5 bars, but as soon as it drops to 4, it may "spike" to full assistance, but generally won't go above 3/4 (based on the bargraph on the right side of the Intuvia display). 3 bars it may "spike" for a few seconds to full assistance once again, but most of the time won't go much above half assistance. By the time I get down to 1 or 2 bars, I'm barely getting 1/4 indicated assistance, despite having dropped back multiple gears and getting up and out of the saddle (having to on uphills with greatly reduced assistance!).
So I'm assuming the battery is pretty much cactus, just wondering if anyone else has seen this sort of behaviour. The bike is out of it's 2 year warranty period now since it's a 2017, and I know they say the range will decrease as the battery ages, but it's not just the range that's decreased, it's the actual usability of the bike. Only one year out of warranty seems a pretty short time for the battery to be essentially rendered almost unusable, the battery at last check from memory had only done 150 odd full charge cycles. Very disappointed as up to now the drivetrain has been pretty solid and enjoyable to ride.
Thanks in advance!
I have a 2017 Cube Cross Hybrid Pro with the CX motor and 400Wh PowerPack. It's so far been pretty good as a commuter bike (~35km round trip) and I have just ticked over 7,000 km.
Through our last summer I started losing assistance completely when riding, with an error code 0640, which is an "internal battery pack" error. Took the battery to LBS from where bike was purchased and they confirmed it would occasionally get too hot and throw an error. I have also seen this when finishing up a ride and plugging in the battery and getting LEDs 1-3-5 flashing, saying the battery is too hot to be charged.
Other than that though, it seems to have been working fine.
Until the last couple of months, possibly longer, I've noticed that the ability of the motor to provide assistance seems to proportionally reduce in line with the battery draining. I.e. it is able to provide pretty much full assistance while it has 5 bars, but as soon as it drops to 4, it may "spike" to full assistance, but generally won't go above 3/4 (based on the bargraph on the right side of the Intuvia display). 3 bars it may "spike" for a few seconds to full assistance once again, but most of the time won't go much above half assistance. By the time I get down to 1 or 2 bars, I'm barely getting 1/4 indicated assistance, despite having dropped back multiple gears and getting up and out of the saddle (having to on uphills with greatly reduced assistance!).
So I'm assuming the battery is pretty much cactus, just wondering if anyone else has seen this sort of behaviour. The bike is out of it's 2 year warranty period now since it's a 2017, and I know they say the range will decrease as the battery ages, but it's not just the range that's decreased, it's the actual usability of the bike. Only one year out of warranty seems a pretty short time for the battery to be essentially rendered almost unusable, the battery at last check from memory had only done 150 odd full charge cycles. Very disappointed as up to now the drivetrain has been pretty solid and enjoyable to ride.
Thanks in advance!