Actually the non removable battery was the main reason why i sold back the Vibe. One day i got a red warning on the ebikemotion application, i contacted orbea CS which asked me for the error code. They decided to serve the bicycle. They operated nicely and i had to pay nothing, but the bike was away 3 weeks and I had to bring it in a local shop and to get it back too.
Of course it was not Orbea fault (but Mahle one) and they did their best.
I contacted the CService several time and the contact was always very good and efficient, i would give them 8-10/10.
But I will never again get a bike with a battery that cannot be remove casually.
It is too bad that they went for "fixed" batteries because they really do a good job for everything else.