Known Issues & Problems with Populo Products + Help, Solutions & Fixes

[Ann M.]

No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bikes from Populo as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.

 

[Dewey]

Populo recently posted on the Reddit ebikes forum about the battery issues reported with their ebikes. This is the response from Populo's representative Estaban, reposted here with his permission:

-Batteries shifting around: when we investigated the "rattle" issue, we found that the mount on the battery was where most of the noise was coming from. The current mount is a metal on metal slide. We are in the process of designing an injection molded mount that will reduce the noise significantly in the next release. From our research, the current mount does not affect the durability or performance of the Sport.

-Battery cells - In our first production, we had some battery cells that were Samsung and some that were Panasonic. All batteries in our current production are now Panasonic ONLY.

-Quality Assurance - We have an extensive quality check at our factory and we distribute from our warehouses nationally.

-Battery availability - At the moment, we have a reserved supply of batteries for warranty replacement. If you need to replace a battery under warranty, contact us at our website or go to your local dealer. If you're looking for a spare battery to buy as an extra, we have a shipment coming now! Spare batteries should be available at the end of this month.