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for the records, issue for which it did't turn on seems fixed by cleaning battery connectors as said above, while battery capacity is gone back to normal values considering it has 92% efficiency.

those are default values, never touched them so i guess level 4 is at 250% and 5 is at 350% , but let me say also that those values are for commuting on an almost flat ride so no big stress for the engine, but for sure i could do 3x18 km ride with a full charge, and arriving at home with 5-10%...

it was more or less 60km at level 4 (where 5 is the max), now i guess it's around 45 at the same level and it won't me allow to take a third day of commuting with the same charge.

well, it seems improved since when i detached the battery and cleaned the connectors, that area was full of dried mud, leaves, sand and so on. now i have another issue: after the latest firmware installation battery lost capacity, before upgrade i used to go to office 3 times/week with a full...

So this is what I got from rideapp app Any idea apart from the local dealer support? Thanks

Yes it is, up to date. The problem is there since multiple releases.

hi all wondering if someone can point me to the right solution for this issue here: it does not always happen, but it's getting boring. When i press the power on button, the ridecontrol display shows the Giant logo for a second, the it suddenly goes off. After that i have to wait more than...

LBS said that Giant already shipped the new charger, i can't believe it honestly! ;) let's wait

do you believe i can open it ?

i don't have other batteries to check with, but what i can say is that the charger even when connected to the power does not show any sign of life, led is off, button does not do anything, cold and dead. while the battery still has 10% of charge...

hi all so only after 18 months and a maybe 40 charges my battery charge GLI180AA decided to stop working and left me stranded. what's annoying is that 1) it's terribly expensive i can't buy a new one, and 2) giant warranty takes ages to kick in and send me a new one. This bike disappoints me...

just for the records, i went for a shimano cues 10V (cassette + chain + derailleur + lever), a great improvement over the Alivio installed by default.

hi all, for my Giant explorer 2+, now equipped with a 1x9 Shimano Alivio/altus gearset (which i hate), i'm considering buying a full wheel with a nexus 8 hub like this one : https://www.taylor-wheels.com/28inch-bike-rear-wheel-zac2000-with-nexus-inter-8-622-19-black#2CA6X apart the improvement...

sorry to hear that, mine works fine and it's about 3 months now. but honestly i can't be sure it's just a software upgrade or a shim inserted under the battery to keep it firmly installed.

on my issue, they said battery has been upgraded in the firmware, this should resolve the intermittent switch off. I will take back the bike tomorrow and post an update after some Km's.

i'm in real troubles with my explorer e+2, bought in last November it's 2 months on the local dealer shop. it started turning off and on suddenly, Giant said they've found no issues, at some point it turned off completely without advice, and never went back on. Terrible support i must...

yes, QR 9x100 as the original fork. fender is also compatible, for the headlight there's a specific support to be bought separately this one here, you can also mount it as it is on the NEX but this one looks better imho. please verify if yours is straight or tapered, the paragon comes into...

just replaced the NEXE25 with a rockshox Paragon Gold 65mm, tapered. perfect match, no more noises...it's not a Pike of course but more than enough for my explorer+ (i don't know exactly what my i have but it has the syncdrive sport)

hi all, just googling gives me an idea I'm not alone with these issues, not that I'm comforted right now but you know it's always nice to have friends in the tough times 😂😂 giant explorer 2+ GTA, 3 months after buying it I was commuting to my office just in front of S.Peter's place (this could...