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Fixed my bike in less than a week. And the hardest part was fishing the wire through the bike frame. ( Videos online on how to fix things on there YouTube account) Good people they were happy to help.

Huh yah less than a week and 3 emails. Parts not here yet but that's covid for ya. I agree good people over there the services has been epic

Thank you for the well wishes. They contacted me in less than 24 hours and are running me through generic troubleshooting. Basic things like do a hard reset on the system. But you got to stay optimistic on these things

I have 1211 miles on my seagull..(hate the name) I would suggest replacing your inner tubes with an anti-leak tube of some sort.( Put in slime) and then at least for the back tire put in a puncture barrier (plastic strip from a bike shop). read over your owner's manual because you can change...

Okay let's test this customer service. I contacted them today and sent them an email before I did that I chatted with them online. All they wanted was a video and my order number information. And the worst part of that was trying to encrypt a video small enough I can send it to them in chat...

Oh man that unfortunate. Is it still covered by the warranty?