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I do. I am the logistics manager so I'm not the most knowledgeable about very specific components. Our lead technician advised to me that a 13G or #13 spoke wrench would do the trick. I googled the above to try and provide you a comparable measurement to what you originally provided. This is for...

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Just FYI - if you do use the display with two power cut out cables, you will have an error code on your display. This is just telling you that one of the cables is not attached. Should not effect the function at all.

Golfer, I use an Ortlieb with great success on our racks. I don't see the model listed on their website, so it must be outdated. It's a good brand which should have something that works. I would recommend going to a local bike shop to test out the varieties that they have on hand.

Stephen, Spokes for that bike are 13G * 208mm crank side of the bike 13G * 209mm non-crank side

Yes it does! All of our bikes are Class 2, entailing that a throttle is installed.

Includes all the information you need to know about receiving your new bike and proper assembly. Question, comments, suggestions? Please let us know at [email protected] or on this thread.

We are similar in North America in that we don't have ALL parts listed on our website. If someone were to call in and say "I have a broken spoke" or something similar, we would work out the transaction by phone.

RJC, what spare parts are you looking for? I see the UK website does not have many products added to it. I can push the team in Europe to match ours a little better. Best contacts, by country, are per below. Additionally I know sometimes we miss emails or have a hard time getting to them all...

Yes, we've been out of stock in the Black 27.5 for a little while. We should be receiving new stock around August 5th.

Hi Everyone, I just want to point out that if you need assistance with issues in North America, our team in Seattle is here to help. We can also direct your inquiries to the best team members in Europe or Australia. The best contact in the US is [email protected], [email protected] is best...

Hi Spenser999, It depends more on your stand over height and comfort on bicycles. The Moscow 27.5" has a stand over height of 29-30". We do recommend that your inseam be 1-2" longer than the stand over height. That way, should you lose your balance, your feet touch the ground before another...

Hi NCM Prague User, Are you still having issues? Were you able to install your new controller? If you still need help, email us at [email protected] for customer support.

Hi casualrider, There is no distinction that a white bike is for females and black is for males. We see plenty of men ordering the white and women ordering the black. It's all personal preference! One thing to note is that a white bike may be slightly more visible while on the road. Hope this...

Hi Johnintahoe, Glad you are back on the road! Below is the official step list that we send to customers that contact us at [email protected] Shift the gears to the 3 smallest cog in the back wheel. If your chain is in this position it will make it a lot easier to remove and reinstall the...