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Gotcha. Anything can happen en route from China to wherever you are. The bikes are packed well, but they probably get a lot of josteling. As long as the chain and gears work OK with the chain back on, nothing to worry about. As an aside, I find it interesting how many purchasers of these bikes...

That's probably not an issue at all. I don't remember if my Step chain was on the gears or off, but I just put it onto the gears and never had a problem. If you don't know how to do that, learn NOW!! There are lots of videos online to show you how.It's something that can happen to any bike...

I have a Sondors Step which I love. For my purposes it can handle almost any hill around here, but there are one or two where I end up walking the bike with walk assist. I'd love to be able to conquer those too but don't want to get a different bike of replace expensive electronics,if that's...

Assembly is very easy,especially if you've done any bike work at all. I believe that EVERY bike rider,electric or not should learn how to do some of the real basics like adjusting brakes and derailleurs and fixing flats. No matter how great the bike is, things DO go out of adjustment and it's...

I believe that for shipping in the US shipping is still free. If you click on BUY for a particular bike,somewhere it says that for some locations shipping may have an additional cost. In a chat message, I pointed out to them that shipping is no longer mentioned on their site. Just out of...

I did buy one back in August and love it. I'm riding mainly on good, paved roads with some pretty steep hills. My car is a Mazda 3 and I've loaded the folded bike several times. An RV shouldn't be a problem.

FWIW-- I ordered a Sondors Step and I absolutely love it. I've had one or two very small issues which Sondors took care of immediately. I don't have the color LCD,just the stock. I'm leaving those settings alone too. 20 mph is plenty fast enough for the type of cruising I like to do. At my age...

The bike arrived and I'm loving it. I got a nice bar end mirror which folds flat and an under seat pouch with a mini-pump and gauge,tire repair kit, and multi tool with hex wrenches,socket wrenches etc...

I ordered a Sondors Step and it's supposed to arrive 8/28. There are some accessories that I know I'll want but am not sure which will fit the Step. Any recommendations for the following? Front and rear lights, preferably powered by the bike battery if that's possible Bottle cage,preferably...

Just moments in in ago I pulled the trigger on a Torch red Step. It's part of the August shipment so hopefully I'll be on the road soon!

I'm in the market for an eBike, and the fact that NOBODY has posted any issues or problems in over two years is very encouraging.

I've been driving myself crazy trying to figure out what I want for my first and probably only eBike. I just came across the Sondors Step and it seems to check just about all of my boxes. Anyone have one? Any other Sondors bike? What do you like or not like? Suggested alternatives? Thanks.

Anyone have one of these? It looks like a great choice for a first ebike. How is it for a short rider? I'd expect it's good. Anything you DON'T like

Thanks for that clarification. Let me guess; you're a lawyer ;-) I mean that only in jest, you're clarification is very useful and a distinction I'd never thought of. If and when I do use an ESC for an eBike purchase, I'll double check to verify,hopefully in writing, that the whole cost of the...

Yup-- I just found out that my Costco Visa card does this. I called to verify that this would include the electronics of an ebike and was told that it would. You'd have to supply repair estimates. Walmart and Amazon, probably others, offer paid warranty extensions for pretty reasonable prices...

I don't have an ebike yet, but I've often found that if you keep waiting for the "best" of nearly anything, you'll never get it. There's always something better coming down the road (literally,in the case of bikes).If you find one that suits your needs and budget now, I'd say go for it.

Hi-- are there any forum members here near Frederick MD who would be willing to let me take a look at their bikes, see how they fit my short body, maybe even take a quick test ride? I'd be interested mainly in lower end bikes but maybe even just seeing some more expensive ones would be a big...

The VeeGo looks terrific, although I wish it had a shock fork. Still, for my 95% paved street riding, a non shock fork would be OK. I never start riding my analog bike (26", 16" frame) by stepping over. I'm a leg swinger so I'm not really worried about that. The VeeGo is out of stock, and they...

I've never ridden a 20" bike of any kind. The geometry looks so different from a standard 26" type bike-- tall handlebar stem,small tires. How does it feel to ride a 20" vs a 26"? Easy to adapt from the larger wheels? I'm very short (5'2") so the smaller frame is appealing in an ebike. Plus, a...