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Hi! I have a small problem where the battery reaches 99% and then it takes forever to get to 100% (sometimes it never reaches it). I have measured the output of the charger and it reads 41.3V instead of the 41.8V it should. Can you please measure yours and tell me the readings to know if mine...

Hi! I have a 625wh battery that shuts down when using asistance for some time (sometimes only after a few meters). At the beginning is working fine, but when using 2+ assistance level for some time it shuts down. Then it will shut down even using level 1 until you let it rest for some hours...

Hi! Do you know if it is possible to replace the syncdrive pro motor from 2019 (pw-x) with the new pro motor from giant (pw-x2 based)? I think the geometry is exactly the same and the mounting bolts are in the same place. I have already upgraded the ride control one unit with the 2020 one and...

Giant Battery in very good condition (almost perfect): 44 cycles and 97% health The black matte cover has some scratches but can be painted or replaced with yours or new (~30€) Everything ready to plug and play! Will be sent in 60% charge mode for secure transport :) International WARRANTY...

#1 Hi! As you may already know (I have opened some other threads about my motor replacement), my 2019 Fathom E+2 pro had a motor replacement some weeks ago. My hardware version was 2018xxxxx before the replacement, now it is: Software version is 20191231004 and Hardware is 20190100000 I had...

Hi! I got my motor replaced a week ago because it suddenly stopped switching on. The motor is working great, smooth and powerful but today I noticed a "new" noise. It is not the classic motor noise of this motor, it is a high pitched whining (it sounds more like a whistle to me) than increases...

I switched from the original 3x8 to 1x10 drivetrain and it is a fantastic change! Less weight, less controls and cables, easier to drive and enough ratios! You will need: - a single chainring (narrow wide to keep the chain in its place safely, I never had a problem. I suggest a 32T but you can...

Hi! I ordered a new hub motor, 48v 350w with the same juliet 9 pin connector. it arrived yesterday but it is not working properly. It goes very slow with low power and speed only starts to increase once you go past 15kmh (showing 3-5 kmh on display) I thought the same controller and display...

Hi! I was looking for a specific model and size of an ebike and this shop is the only one with 1 in stock, but I can't find any reference and they don't accept paypal as the payment option. Have you ever bought there? Can we trust them? Thanks! Regards.

Hi! I have replaced my rear brake hose (bh59 to bh90). I had to pull hard but it made its way out. Now when I try to turn on the ebike all the lights on the ride control one switches on (as usual) but then all goes off and the bike does not start :( I unscrewed the battery base (the part with...

Hi! Yesterday a dog appeared from nowhere and it got stuck between both wheels. I had a big crash. The bike does not look bad (damage only to derailleur, pedal and grip). After cleaning and swapping the damaged parts (or repairing) I noticed something that I am not sure if it was there...

Hi Friends! I have bought a Thule Coaster XT but I need an adapter to be used with my Giant Fathom E+2 PRO Ebike rear wheel. From the manufacturer site, the axis description is: "Giant eTracker Boost, Sealed cartridge bearing, 6-bolt, [F] 110x15 [R] 148x12mm Thru-axle, e-bike optimized" Can you...

Hi, I have just noticed that sometimes my 2019 pro motor is making a clicking noise, something similar to a releé (not sure about this word been correct) opening and closing. It always sounds two times (click and clack). I think it happens only when temperature is high enough and the motor is...

Hi! my new ebike is showing 98% battery health after only 1 week of usage and 2 cycles... can this be considered normal? It is hot down here (almost 40ºC), but it was charged in my garage under 34ºC... Thanks!

Hi! I have noticed that my pro motor has a moving part on the left side. You can press the part and it has some type of spring that will move the part out again. Can you please confirm all pro motors do the same? What is the purpose of it? https://i.postimg.cc/RFx8496F/dsc-2003.jpg Thanks!

Hi! I have a new Giant Fathom E+2 Pro 2019, the one where the battery can be removed from the bottom. I have noticed that once I put the battery on the frame, it is not 100% fixed and secure, it has some play if you push it upwards. I can see a small gap between the battery and the frame...

Hi! Do you feel the pedals once the motor engages and during the assist? I can feel some small vibrations on both feet, more noticeable on the left one and with higher assist levels (sounds reasonable but just wanted to be sure). Thanks!

Hi! I have a fathom e+ 2 that is making a wierd clicking noise when the pedals are pressed. Both makes the same noise but it is easier to trigger on the right one. It sounds like plastics rubbing with each other, but it is very dissapointing. I have removed the motor cover and the noise was...