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Info for the Giant RideControl e-bike App updates from Apple (iOS) & Google (Android) The latest Giant RideControl e-bike App is version 1.4.4 (dated 02 Jun 2020) and updates your Firmware to Software Version 20191231001. The "Whats New" description for this version on the Google and Apple...

I updated to RideControl 1.4.4 via the App yesterday, this is software version 20191231001 (previously App 1.4.3, software version 20191231000). I believe if the update is carried out by a dealer it will be software version 20200304000, I'm not sure why there is a difference? Anyway it...

Yes, clearly I had some moisture in the battery compartment area, after my post yesterday I was still having intermittent issues so today I placed a fan heater aimed at the battery compartment & motor area (not to close) and left it there for 4 hours. Since then no further problems. I had a...

Hi all. A strange one today that I cannot explain and hopefully someone can help me with. When I went out to the garage this afternoon to take my 2020 Giant Fathom E+ 3 29er I found all the LED's on my RideControl One (5 white battery level LED's, 5 white assist level LED's & the centre white...

I have not heard this from the Giant New Zealand, I was communicating with them after the last app based update. I would be very interested to hear if you feel it has resolved the Auto issue.

Hi Lefty, sorry my remark was not directed at you in particular, it was more a general "data disclosure exclusion" so that there is no comeback for those who go where angels fair to tread.

My pleasure. Use at your own risk and remember not to exceed your level of competence. Once the smoke escapes your bike may no longer work and it will cost you lots of money to fix.

A link to the Giant 2020 Service Manual which may provide some help to those whose bike is out of warranty. Use with caution and at your own risk. Do not exceed your level of competence and go where angels fear to tread😂😂😂 Giant MY20 Servive Manual

Battery shape and their power appear to be the only differences in EngergyPak's, if it fits there should be no problem. Charger amperage for the 400W and 500W are different.

Hi JRAD. Others who have experienced connections issues such as you have described with the iOS version (on an iPone or iPad) have found that connecting with an android based device with the Giant RideControl e-bike App installed and attempting to carrying out an update has worked for them ...

As Oscar says and I would agree, it appear that Giant have farmed out development of the app. This is a real shame and a missed opportunity by Giant as we all know in this age what can be done with well authored software.

Not really, I've seen his ignorant opinionated posts for sometime and as I said the "Happy-clapping" for the Giant App will now continue (gosh and it did). As you say the bike is not rubbish and I genuinely like it. Well built and a good product. Unfortunately serial posters, sometimes...

This coming from a "serial poster" with most posts starting with "I haven't had that issue...." or "I don't know anything about that issue..." then post some redundant information or opinion (sorry, rant) is a bit rich😠 Sorry, I do not choose to brown-nose Giant or post sycophantic opinion...

Gosh - I hope this is sarcasm, in this thread alone you have queried the activation of walk mode after an update to the firmware and earlier this month you queried auto features on the 2019 models. You've also assisted a number of owners who have had difficulties connecting to the app or the...

This is the new way to activate "Walk Assist". When you push the Walk Assist button the Assistance Level LED's strobe from 0 to 5. At this point within 3 seconds press the Assistance Level UP button to activate walk assistance. I'm not sure why you would want to limit assistance in auto? In...

I thought that from your screenshot (I'm a iOS user and it didn't look like my interface), my only other suggestion is to try the reverse, borrow an iOS device and attempt the connect with that. You could also try removing the battery, sometimes a depower/repower helps. This is very buggy and...

You haven't said what device you trying to connect with but others who have experienced connections issues such as you have described with the iOS version (on an iPone or iPad) have found that connecting with an android based device with the Giant RideControl e-bike App installed and carrying...

Sorry, you have lost me completely. You are correct there is no Mac or PC App for Giant available to the general public. Other than the Giant dealer service tool which is only available to Giant dealers there are two public available apps both are called the Giant RideControl e-bike App, one...

Have you tried a another device with a different OS, I have read postings on a number of forums people who are having connection issues especially with iOS using an Android device to connect, once the recent update is done all issues are resolved. There appears to be some sour grapes with...

For the Apple version of the Giant RideControl e-bike App the version history is listed along with a very brief description of changes. https://apps.apple.com/us/app/ridecontrol-e-bike-app/id1397712057