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There is a floating axle in there. You can see that when you wiggle around your axle in there, the center would align..

Hub failures are still under 1%. So you shouldn't worry about it.

We have had some DT Swiss hubs break too. The way these rear hubs are designed, the freehub body is the part that usually fails on them. When they do fail, they are fairly easy to replace. We are yet to find a pawls based hub that is unbreakable. Onyx hubs have been great, but they will add...

If the magnet is too far, you'll see that error 21 and throttle would work intermittently

30h is the worst error of them all. It's like a catch all for everything.

First thing to check with 30h error is the display. We can send you a bigger one and see if that solves it.

Sorry for the troubles. It doesn't happen very often, but that's no excuse.

You'll surely hear back from one of us but keep in mind that we are closed for a week starting tomorrow.

Email [email protected] if you got it from us, and we will get it sorted out for you.

I don't unfortunately. But if you email [email protected] they can check the floor and get back to you promptly and accurately.

Don't think Ravi knows the answer :)

It does have a gear shift sensor! You'll love the bike! Congrats!

Costs change as supply/demand changes :)

Yep, the base version comes with torque and cadence sensors yes.

We could. Email us at [email protected]

The HD Duo comes with cadence sensor. The HD Duo + Torque comes with cadence and torque.

That is right. That sounds like you got 2 batteries. If you email us at [email protected] we can verify it for you. Yes, we will be offering multiple wheel choices, based on what the majority of the backers request for.

The Black 17" did sell out in record time. Few hundred gone during cyber week. Sorry. We still have a handful of brushed aluminum. It's a gorgeous colour as you see the bare aluminum under the clear coat.

All our Duo models have integrated batteries..

With a 52V battery, around 1500W