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Hi Youth, the OEM charger has the circuitry designed for safe operation ( UL certification on sticker circle). The other one has not and technically should not be offered in the US. Thanks for reaching out

Thanks for asking. We are experiencing very high demand for our new products and are directing all resources toward fulfilling orders, resolving customer support tickets, and scaling up the operation/web services to cope with the significant increase in volume. We are getting bikes out the door...

The best solution for you is what we aim for. We started reviewing your issue following the first symptoms and sometimes this can lead to a new issue we might have not encountered. We reached via the ticket system for the next steps, and as always thanks for your help troubleshooting. The...

We have a handy maintenance video for tuning it up as the cable can stretch or get loose. Send us an email to [email protected] Happy New Year!

Hi there, can you please send me an email to [email protected] All accepted orders ( that go through the payment company) generate an invoice and you should get an email reply ( check spam folders)

Good afternoon, sorry for this issue the team will process this shortly. We are integrating all of the communication channels preferred by our customers into a steady stream as you know juggling between platforms is a bit challenging. For any doubts please contact us at [email protected]...

Regarding Ann's comment, please contact us if you see any shipping damage. We do our best to keep evolving packaging in our products but sometimes unexpected things happen.

Hi! please contact us at [email protected] so we can help you with any issues or doubts Thanks!

Hi! my best advice is to always read the reviews from real users. This is why Amazon provides them on each item. Also you get to know the real pros and cons about the product. Even if its the best option for you as you might prefer something like a Rad or a Stromer. That is why this forum is a...

Hi!, there are 3 main things when replacing a rear hub tire tube. 1- hub cabling: as the motor cable comes out from inside the hub, some handling will be involved on the repair 2- You need a specific way to secure this wheel to the frame. Specially because of the excess forces that are at play...

Hi! please send us an email to [email protected] so we can forward you the draft we have. We will be finishing up some guides pretty soon Also one of our guys sent us this video for us to test the Gaadi ( snake ) tube. This would be helpful for a "get Home" kit. We will update you after...

Hi Darren, a good advice is to visit your local Bike Shop to see and fit the models they offer. We do carry our own cage and cat get it at the webshop. The added pics are on a Large frame. The blue bottle is 9 in tall and the purple is a Blender Bottle. The medium frame will not fit the larger...

Thank you for the heads up, we corrected the page as to show the actual specification. As a guide, you can find your specific Tektro number on the bottom part of the lever

Hi, This was not a legitimate "JuicedBikes" offer. Our pricing information is the same along our dealers and webshops. This was a spurious offer made external to Juiced Sometimes Amazon will post offers related to a company and fulfill them from a warehouse whenever any seller ships the item...

Hi, could you please send an email with your bike serial and contact info to [email protected]? And also if posible the status of the shipping box when you got it Thanks

Hi, its the 31.8mm handlebar with the 1 1/8 stem

Hi please send us an email with your contact and bike serial to [email protected] Thanks

Hi! can you please send us an email to [email protected] with your bike size and info? also your LBS name Thanks

Hi, did you manage to find the fenders? I asked the ass-savers.com team and Staffan recommended either Ass Saver Extended or Wide and Mudder for the front. The Fendor Bendor will not fit due to the monostay. While these arent a permanent solution it might just be what you need. Feel free to...

Hi, Im Luis from JuicedBikes. Glad to hear you tested one of our bikes; which dealer did you visited? Some of our users have reached to us regarding this "sudden shutdown" event. In resume i can say that its user dependent because it is a protection programmed into the system in case of...