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Thanks to everyone for the suggestions; I would have likely gone with the Continental Contact Plus City tires all things being equal, but every tire I looked at on my own would not arrive until after I needed it. I ended up having to go with Pirelli GT Urban tires (basically just a smaller...

I actually came across those after posting my initial post. I put a thousand miles on my bike last year and that is likely more than I will put on it in most years so 2,500 miles should probably still last me at least 3 years. Definitely in my consideration bucket. How are they with getting...

Anyone replace the tires on their Allant +7S (or similar bike)? Unfortunately I managed to tear the sidewall on both of them (my fault, not the tires) and although I was fine with them, I found that 1) I got a lot of flats (I eventually put in tire liners) and 2) they seem pretty pricey for...

Did you ever solve this? Shortly after I got my Allant+ 7S I noticed that it would start violently wobbling (I call it the 'Death Wobble') if I was going ~25 MPH and took my hands off the handlebar (I know, I shouldn't be riding w/o at least one hand on the handlebars). Fast forward to now and...

The issue I have is that when I go to put the battery into the frame I must insert the key and turn it in order to get the battery to set. Then, after the battery sets, in order to remove the key I need to turn it back to the position it was in when inserted into the lock in the first place. I...

Thanks for the reply - it doesn't seem to be the key itself as I can get it in, turn it and get it out just fine if there is no battery present. It's something about the way the battery sits on the latch that is preventing it from allowing me to get the key out. I figured it was normal, but it...

Are you saying that the you had trouble getting the original battery out and they were able to adjust it to work better? I have had trouble getting my battery into the frame and being able to remove the key on my Allant+ 7s and have to usually try several times to get the battery to sit and get...

Has anyone experienced a creaking sound coming from the crank/motor? I have an Allant+ 7S and after taking it on a bit of a rough ride recently, it started to make some creaking noises when there was a little bit of extra weight/torque on the pedals. And by a little, I mean a little. I am not...

It really is frustrating that they don't at least have a standard for this. I understand the cost might differ by locale, but the fact that some Trek owned stores do it free and some places charge gives the customer an inconsistent experience (something most large brands hate). And honestly...

Thanks for sharing this - it is genuinely good to know they are getting the feedback and trying to address. Even if they had documentation that was limited in what they gave you in printed form, but were able to provide information online, that would be helpful. Or maybe even videos that would...

Yeah - I am down in Capitol Hill close to Navy Yard and Eastern Market so not as crazy as parts of NW (U street, Chinatown, etc). Although I did once hit a car on my bike (I got cut off by another car and swerved into the back of one at a light) and almost run over by Marion Barry (RIP)...

Out of curiosity, what makes them garbage? I know that it is only 9mm and wouldn't use it on it's own, but figure in combination with a Abus 540 U Lock that it should be fine. Is it something about Abus or just that it is only 9mm that you don't like it?

Good to know! I'll have to check them out when I am down there.

I went to the other local Trek store that is just a bit further from me and the experience was much better. The technician clearly knew what he was talking about and offered to update my software for free on the spot (they were busy and quoting people 1 week to replace recalled pedals so I was...

I am pretty comfortable (maybe too comfortable) riding in the city and know my way around it pretty well. DC is pretty bike friendly between bike lanes and parts of the city that don't get a lot of automobile traffic (example the National Mall), but I will keep that in mind when I am traveling...

Well I live in a city and currently am limited to where I can bike to as I don't have my hitch installed yet (was supposed to happen yesterday, but they canceled on me), but there is 1 more Trek store nearby that I can bike to and I will eventually have a hitch/bikerack. I am just spoiled in...

Oh I totally get that I may know more about it from research than them, I just rather them just say they don't know than give me incorrect info. I know a good amount of information in my area of work, but if someone asks me something I am not sure of I either make clear that what I am telling...

So far the only mechanical issue was that the front fender was rubbing on the wheel which my local Trek store had no issues fixing for free even though they were not the one that sold me the bike. Again - so far - my issue has not been a lack of willingness to help, but moreso a lack of...

Both stores are integrated into the Trek website and only sell Trek's so I assume that they are corporate stores. They literally gave me nothing in regards to information other than the generic Trek/Bosch manual. Now I was not the one who picked up the bike, so maybe they would have provided...

I purchased my new Allant+ 7S last week and so far am happy with the bike, but the customer experience with Trek in regards to knowledge of the bike and what they provide has not been great (although I must stress that everyone that I have worked with have all been super nice and have tried to...