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Look for a very small Allen head or Phillips screw under the brake lever and try CCW a quarter turn.

I think there is a setting for the direction of pedaling since the sensor might be on either side depending on the bike.

The motor cable connection on lower left near the tire is best place to start. Cut tyrap, pull apart and push back together a few times. Install new tyrap.

No, won’t ever happen, too expensive and once the entire US population learns to repair and upgrade/new ebike shops open, these bikes will be around for decades which will cause a noticeable drop in their revenues. A factory in Mexico might work but still would cost an entire year of earnings...

Which frame mods? Hope no welding, current or voltage spikes could damage the motor or controller.

Error 24? https://radpowerbikes.zendesk.com/hc/en-us/articles/360015467653-Error-24-Troubleshooting-Guide

Don’t bother replacing factory pads at 1000, they last at least 3000. Some adjustments needed though.

They don’t own them, just like most all Asian factories, they build what you want with deep discounts for over 10k units.

Rad has 4 factories in Asia building bikes now so there will be plenty of bikes soon.

Which Rad do you have and how much do you weigh? My Radcity plus me at 240 can go up fairly steep hills but I don’t like to do over 500 watts at slow speeds much. If I can’t go at least 10mph I walk it. Not worth the wear and tear on the bike or me since I’m adding more power than the bike on...

There are search features that people use and sometimes they find information that is incomplete, wrong or outdated. Replying to it with new info is what the forums are all about. But asking a question should be a new thread.

4000 miles, 2019 Radcity, 240lbs plus the bike, I’m hard on the brakes. Original pads. Did a thorough adjustment at 3000 miles. Need to replace this winter even though I could go another 700. When adjusting you have to sometimes adjust the opposite pad inwards to keep the rotor centered. You...

Don’t know, I thought it was part of the Lab logo. I see how they try to build a bike for everyone but they are forgetting several designs that would sell very well. Maybe I can get hired on their Lab team.

Between what, the new model? No one knows what it is yet right?

What I said already but there is a new model coming out.

My guesses would be a mtn bike, a little folding bike or a Radcity with more torque. Several models probably won’t change. Being in Canada your choices might be different. Since they have been selling many more bikes than they can get I doubt any sales other than the long standing buy two and...

It’s easy to bump the throttle on/off switch. Make sure it’s on.

Yes, this controller only senses movement of the crank, not the pedaling speed. The wattage is ramped up slowly until a certain speed, about 3.5mph so the only gain would be that the controller will sense the crank movement sooner. Assuming the magnet polarity is the same though.

There are several reasons they don’t want to work on ebikes. 1. Might get blamed for an expensive malfunction. 2. Parts not in their shop and no idea when they would get any. 3. Bike is too heavy to put on the work stand. 4. Might screw up something while learning.

This sounds like the fix here: Different bike but same concept. Or: Error 25 if you have a brake on while powering up.