Search results

That‘s what he now claims. I have no proof of that. My receipt is missing $106. That’s not a full refund.

I would’ve figured at this point you would want this thread to die but you insist on being argumentative over $150 and stretching this out to god knows how long, and for what benefit?

Have you not read my long post outlining Constructive customer service feedback and ideas? The owner himself is possibly listening to some of them and there are plenty of others who agree with points I made. I ordered May 7 with a due date of maybe July 7? I‘m out of work since March, spent...

Biktrix does this too. Sells a 750 watt motor, exactly like their US models, unlocked for ‘off road riding.’ This is how they legally sell this motor. I‘m sure rize will say the same for RX. I doubt they will sell 1000 watt motor for their best bike that is crippled in any way. I already bought...

thanks for clarifying. Put it all in your ‘ABOUT’ page. Could be very helpful. I will hold to the idea that you: 1) Make time estimates UP FRONT and not bury it in ‘terms’. No one reads every sentence of a ‘terms’ agreement. look at my situation. I find your site, because my first choice...

???? Your own rep, 3rd week of May, told me shipping was 3-5 days, but not by what method. Canada post? UPS? Huge variance here. No one ever told me it was 10-15 days. So it looks like 3-5 was standard already, not an upgrade. I still don’t know how you ship, in spite of asking in chat twice...

I paid by CC. Building wheels on a bike shipped from China? I thought it’s ‘made in China’, shipped from China, then assembled in Canada. How can you build anything if you haven’t received it yet? How does this justify a $350 (for me) 10% restocking fee on a bike not received by you or even...

When I ordered May 7, we were well into covid panic. A delay for covid should already have been built into the mid June delivery date they gave me. If I knew there would be delays of 2-3 months from purchase date, I would have just bought local because there was still bike stock in Vancouver...

She told me on the phone it was subject to a restocking fee If I wanted to cancel the order now. I even considered getting a more expensive bike that was actually in stock now, but they didn’t have the right color.

yes, that number. Left two chat messages June 8 and got an email confirming message received and someone would get back to me. On Tuesday, left a phone message and call back. just got call back few minutes ago. Was told shipping on juggernaut (mid June) now delayed until end of June. What if...

Tried email, chat, phone, leave number, no response for 5 days so far. Must be bad when a company known for customer service is not giving any. Ordered a juggernaut classic may 7 with delivery time as mid June. Trying to find out what the delays are going to be. Facebook group doesn’t know...

Anyone have recommendations for Ebike brands or retailers sold in Canada? I’m in Vancouver, but everything here is overpriced. Can’t seem to find anything under $3000.