Vado SL 6.0 won’t connect to the app

[JustRiding]

Hi, I own a Vado SL2 6.0 and currently have problems to connect the Specialized app to the bike . It worked before . Bluetooth on the bike does not seem to be active . I cannot enter either into the setup process at the bike itself . Tried to push the turbo selector and the button below this one but setup dialogue on the bike does not open . The app on my iPhone works well / is not the problem (I also have an older Vado SL 4.0 where the app connects immediately to the bike ). Any ideas on how to remediate it?

 

[Seventysomething]

Did you resolve the issue? I had to do the same

 

[JustRiding]

Did you resolve the issue? I had to do the same

No not yet . Specialized recommended to a factory reset or if that does nit work either then bring it to the dealer

 

[Seventysomething]

There is something you can try before the factory reset….make sure the auto lock is off, remove the bike from the app ( 3 dots in upper right on home screen), remove bike from your Bluetooth( may show as the last 4 numbers of you bikes s/n). Then try to reconnect accordingly to manual with the power on the bike if the app doesn’t see the bike, then you’ll have to do a factory reset, instructions for factory reset are in the manual

 

[Stefan Mikes]

It is worth checking if the Specialized App is up to date.

When I bought my Vado SL (1), I could not connect the e-bike to (then) Mission Control: the photo depicts that very moment. The dealer was confused. Suddenly, I brightened up and just updated the app. (June 23rd, 2021)

 

[JustRiding]

There is something you can try before the factory reset….make sure the auto lock is off, remove the bike from the app ( 3 dots in upper right on home screen), remove bike from your Bluetooth( may show as the last 4 numbers of you bikes s/n). Then try to reconnect accordingly to manual with the power on the bike if the app doesn’t see the bike, then you’ll have to do a factory reset, instructions for factory reset are in the manual

Thanks will try that

 

[JustRiding]

It is worth checking if the Specialized App is up to date.
View attachment 214961
When I bought my Vado SL (1), I could not connect the e-bike to (then) Mission Control: the photo depicts that very moment. The dealer was confused. Suddenly, I brightened up and just updated the app. (June 23rd, 2021)

Thanks, normally apps update themselves and I can connect to my Vado SL1 with the app but not the Vado SL2

 

[Jeremy McCreary]

We seem to be hearing a lot about SL 2 electrical issues in this and other SL 2 threads. Could just be sampling bias.

Assuming the SL 1 also had its electrical problems, though luckily none so far on mine.

 

[Seventysomething]

It’s not just bikes, I think back to how many times I’ve had issues with televisions cellphones computers washer dryer and my cars and trucks with software issues,, me personally I’m glad I could get ride care on the phone for 30 minutes to get me through it