Recent content by wilspeak

Thank You

Thank You, The reason why I asked the question is because I was having some problems changing the gears. The gears don't change as smooth as I want them so I thought the chain was in an incorrect position.

Thank You. I will try that.

So 1st gear is the Biggest sprocket (up top) and 7th gear is the is smallest sprocket at the bottom. Is that correct?

How can I adjust the bike gears and make sure that the gear is correctly placed? The gear switch says it's on 7th gear, but I think the chain is in 1st. I attached to pictures if the gear placement is incorrect, can you tell me how to correct it. Thank you so much

I finally got the bike started. Thank you

I finally got it started. Thank you

Tech support responsed to me and asked me to check the wiring and video it and send it to them so that they can see if they should send me any replacement parts, But I'm thinking that I may just request a refund. I haven't even ridden the bike one time and already the bike is not working so I...

Thank you. I was trying to reach out to the company. If I don't get a satisfactory answer from them in the next few days, I'm going to request a refund. I'm glad I charged it through PayPal because I'll make the refund easier to get. I'm just upset that right out the box this bike isn't working...

It could be a sign but this is a "real legal e-bike" It wasn't stolen. As a matter of fact it's brand new straight out the box. I have an order number#576947552059.. I might look up a bike shop that sells e-bikes and go in and see for myself. I did order this one offline but I'm not the only...

Does that LCD screen control the motor? Because I'm following the instructions and when I press the mode button the engine doesn't turn on and the screen doesn't turn on. So if the battery is fully charged, something can be wrong with the mode and the screen. What do you think?

Hello PedalUma, I just looked at all the connections. They seem to be tight. The horn does not work and the light doesn't come on. But like you said the battery is registering full but the bike is not turning on at all. It's locked in and in the instructions it told me to press the mode key and...

NOW ...When I charge the battery the green light on the battery cord shows green meaning the battery should be fully charged, but when I put the battery in the bike it shows three blocks of green lights from the full one block of yellow and one block of red on the Empty. I'm very upset because I...

NOW ...When I charge the battery the green light on the battery cord shows green meaning the battery should be fully charged. but when I put the battery in the bike it shows three blocks of green lights from the full one block of yellow and one block of red on the Empty. I'm very upset because I...

Thank You