Rumors, from the inside

[PedalUma]

PS, the seatpost is extended too far in the first pic...

The bottom of the seat post must be below the top tube or the frame will fail. That is irregardless of the minimum insertion line. It is physics.

 

[Brendon@OEB]

Yes, they are the last. Recently, Bosch has invented the hub-drive motor.


Surely you have ridden for 20,800 miles on that e-bike to draw your opinion.

It's not an opinion, the seatpost isn't in far enough. Does that mean the bike explodes? Nope, certainly does not, it's just not installed properly.

Bosch didn't invent THE hub motor and I made no such argument. They're late to the hub motor game but I suspect it's going to be a pretty dialed in product since they're using the same battery and display/control systems they've had in place since releasing Smartsystem.

 

[Stefan Mikes]

It's not an opinion, the seatpost isn't in far enough. Does that mean the bike explodes? Nope, certainly does not, it's just not installed properly.

You have watched the e-bike on the first day of the ownership and made a conclusion. You are not aware of my body build either. Pathetic, to say the least.

Your point was Specialized didn't care about its riders. Wrong. It is still the same Specialized e-bike 7 years post the purchase, with all the Specialized care given to it. If you claim otherwise, you must have been a successful Specialized dealer for years, and know all the trade secrets.

This Specialized e-bike is now 5 years old and has never needed any Specialized assistance except some software updates. Over 20,000 km ridden so far.

 

[Brendon@OEB]

Pathetic? Stefan I don't think you understand what I'm saying. Seatposts have a minimum insertion line set by the brand to avoid catastrophic failure of the seatpost. Your seatpost is clearly above the line for minimum insertion. Doesn't mean it won't work for your particular use case, but it's not correct according to the manufacture specs.

I also said nothing to the fact about Specialized and "it's riders" care or otherwise. Perhaps something is lost in translation...

 

[Stefan Mikes]

It was the first morning with that e-bike, and everything was set up properly soon. I'm surprised you draw any conclusions after having seen a single photo.

Personally I like knowing I'm selling a product that will provide the customer years of service and the brand will support that product well beyond the warranty period.

I doubt PON.bike would overlive Specialized. Specialized does care, and the user is paying a premium for that.

 

[PedalUma]

Pathetic? Stefan I don't think you understand what I'm saying. Seatposts have a minimum insertion line set by the brand to avoid catastrophic failure of the seatpost. Your seatpost is clearly above the line for minimum insertion. Doesn't mean it won't work for your particular use case, but it's not correct according to the manufacture specs.

I also said nothing to the fact about Specialized and "it's riders" care or otherwise. Perhaps something is lost in translation...

I mentioned in a different thread that on a Marin bike I set the saddle height to the minimum insertion line from the mfg. And it still broke the top of the frame. On that mid-step bike the bottom of the seatpost was not below the top tube when set at the minimum insertion line. The dealer documented it and a few days later they gave me a new frame. The line was just wrong for that bike. I also purchased a longer seatpost that had thicker walls. I know their head of tech service and they have a warehouse in my town that is filled with warranty life time replacement frames.

 

[Brendon@OEB]

It was the first morning with that e-bike, and everything was set up properly soon. I'm surprised you draw any conclusions after having seen a single photo.

I doubt PON.bike would overlive Specialized. Specialized does care, and the user is paying a premium for that.

It's not a hard conclusion to draw that the seatpost isn't in far enough.

Have I run seatposts above the min insert line? Sure, but I knew full well that I might destroy something or hurt myself.
Would I endorse it on a customer's bike? Absolutely not, it's a clear violation of what the manufacure suggests thus voiding the part against warranty claim and can cause the rider serious harm (most importantly).
Do they raise the seat back up above the line? Sure do, or best case, they buy a longer seatpost and we put the issue to bed.

I think you're confusing a brand "caring" for what Specialized does when one of their lifetime frames has a failure. They don't send a new frame, they send an entire bicycle. That's how they support, or in your words "care," about the client. So, that means, if, you have an issue with the frame, you'd get a complete new bike. At least here in North America you would. Trek does the same thing when a bike is clearly out of production.

 

[Stefan Mikes]

They don't send a new frame

They sent the dealer a New Old Stock frameset (including a new suspension fork and a matching front wheel) and then the dealer rebuilt the e-bike from the scratch.

This is not the minimum insertion marker Brendon. It is just a scratch. (The minimum insertion marker is engraved at the rear of the seat-post, not around it), I hope you are more competent with the e-bikes of your customers.