Winter Service

Dunno where you live, but automotive brake pads are definitely consumable. I’m doing well to get 30000 miles off a front set.

Though since those are usually 3/8” thick to start, it’s not surprising the super thin bicycle don’t last that long.

(I guess if someone leases their car and turns it in for a new one every two years, they’d never see a brake pad wear out like folks who keep cars 10+ years do)
I’ve owned only three cars in my entire life, and have definitely never replaced pads at 30,000 or 50,000 miles. but I don’t drive often. I also prefer light, fast cars with big brakes so maybe they last longer, even in a hilly place.
 
If your bike is in warranty and you have motor problems, I think the LBS will just send it back to the manufacturer for service. I don't think they have the proper training and access to the parts. If your bike is out of warranty and need service or overhaul of the motor, look for an ebike motor repair specialist. These guys specialize in ebike motor work and have worldwide partners. My buddy used them to repair his Brose motor and they did a great job:

As far as I know, motor manufacturers do not service failed motors, they just replace them, warranty or no. Unlike shocks, whose makers often offer "factory" service and repair, I've yet to hear of Bosch, Yamaha, Brose et al doing so. Not their bailiwick, I guess...

Regarding eBike Motor Centre, they're the UK-based "parent" of the Performance Line Group of worldwide motor repair "partners." Note that the first member of the group listed on that page is "America," which is served by eBike Motor Repair out of TN. I can personally vouch for them because they did a repair on my 2017 Haibike's Bosch CX that cost less that half what it would've to replace, and they did so within two weeks of receiving my damaged motor.
 
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