Voltbike outback noise issue

[Rdculus]

Hi,
I have a new voltbike enduo. The headset makes a creaking or snapping noise when I turn the handlebars.
The bike is brand new and the noise appears to be coming from the top bearing.
I can’t see a way to grease the bearings as they are both sealed.
I don’t think they should need grease yet as the bike has less than 4 hrs use.
Is there something I’m missing or somewhere else i should look.
Do I need to replace the bearings, or how would I correct this?
Thanks

 

[AguassissiM]

@Rdculus

Send this video to George @Voltbike he may have a cure for it, since the bike is new it should be under warranty.

 

[Rdculus]

Thanks, I did send George an email I’m still waiting a reply. Thought someone may have some suggestions in the meantime