Turbo Levo Expert - Red Light on Battery All The Time

[James Alderson]

Hi,

I just bought a Turbo Levo Expert demo from my LBS. I looked at it a long time and finally pulled the trigger today. The bike is in great shape, but there is one thing I am wondering about, but its probably just something I can't find in the manual.

The last light on the battery (last 10 percent I guess) is always read, even when everything else is green. My understanding is that as the battery goes down, a green light goes out until the last 20 percent where the last two turn red. What could be causing this light to stay red all the time? Bike seems to be working fine, and no alerts in the app, but I can't find anything about why its red. I will say the battery is at 95 percent health as its been charged 50 times.

Any thoughts?

 

[kathik]

A couple of months ago my ninth light was showing up red, even when fully charged. The LBS first updated my firmware for the battery and motor which didn't fix the problem. Specialized replaced the battery and everything has been fine since the replacement. It took two weeks to get it sorted out as my Levo was the first one they ever sold and they didn't even have the diagnostic tool to check out the problem. I was very pleased with the service. Two firmware updates and a new battery and my bill was zero!