Specialized has addressed their problems

[DavidRvR]

Did you own a Trek Allant+ 9.9s or Specialized Turbo Vado 5.0 IGH to say it is true? Because there are users in this Forums riding these e-bikes to their satisfaction.

Are you saying because I havnt or dont own one of these that his issues didnt happen? Wow that made no sense. Everyone has there own opinion and sometimes it doesnt agree with all.. Everyone has different degrees of satisfaction.. Some are just blind to a brand is all.

 

[BioWheel]

Give credit where due.
Enough said.

Credit for what? Lip service? You don't know Specy will change anything. That's just what they told you. Surprised you're taking the 'word' of a company that you say provided you such a crappy experience all around. You got bad bikes and bad service. But they tell you 'Oh - since you came along and explained everything to us - we're changing everything'. Being a malcontent is one thing but being a sucker - well, they're born every minute. Proof is in the pudding - we say.

 

[GuruUno]

Credit for what? Lip service? You don't know Specy will change anything. That's just what they told you. Surprised you're taking the 'word' of a company that you say provided you such a crappy experience all around. You got bad bikes and bad service. But they tell you 'Oh - since you came along and explained everything to us - we're changing everything'. Being a malcontent is one thing but being a sucker - well, they're born every minute. Proof is in the pudding - we say.

Do you have any issues with them not living up to your expectations?
The proof IS in the pudding.
Call the support number for Rider Care. It is different, it works, they answer.
What is it that you do not comprehend about that change?
They aren't lying, they modified their process and it is improved.
Do you own a Specialized bike? Are you a "sucker"?
I think the context of the entire matter is being taken out of context.
IF you were diligent enough to read, digest, and appreciate the information provided by my various postings as to the issues that were experienced, you might have a better comprehension of the problems that existed and the changes that are in progress or that have already occurred are an indication that the squeaky wheel gets the oil.
I get stuff done.
I'm happy.
I apologize for the inconvenience if you feel as though you have not benefited from my laborious efforts.
I won't get into a pissing match with you, but you are entitled to your opinion.
My lifelong experience of achieving corrective measures is fantastic.
Like I said before, ignorance is bliss but stupidity is rampant.

 

[mschwett]

...
My lifelong experience of achieving corrective measures is fantastic.
...

second only to your humility and sense of proportion.

 

[GuruUno]

I'll have to chime in and complain again (sorry Stefan), but the double-talking BS I was told doesn't seem to have really happened (at least not in my experience), so I'll continue to express my dissatisfaction with the Rider Care support (or lack thereof). I understand the logistics of the excuses in the world about supply, people, etc., etc., but just putting it out there, it really hasn't got much better.
Yes, Stefan, I will continue to search out the best LBS for their commitment to the customer, regardless of the lack of response from Rider Care. They don't care.
And, it's a sad, sad, sad case.
If you read their terms and agreements, it's no different than buying a car....you can't sue anybody, you gotta go to arbitration.
This is the new world.
Do understand, I love the brand, but despise the service.

 

[BioWheel]

I'll have to chime in and complain again (sorry Stefan), but the double-talking BS I was told doesn't seem to have really happened (at least not in my experience), so I'll continue to express my dissatisfaction with the Rider Care support (or lack thereof). I understand the logistics of the excuses in the world about supply, people, etc., etc., but just putting it out there, it really hasn't got much better.
Yes, Stefan, I will continue to search out the best LBS for their commitment to the customer, regardless of the lack of response from Rider Care. They don't care.
And, it's a sad, sad, sad case.
If you read their terms and agreements, it's no different than buying a car....you can't sue anybody, you gotta go to arbitration.
This is the new world.
Do understand, I love the brand, but despise the service.

How could you love the brand? You've had nothing but trouble. Or is it something else.

 

[GuruUno]

I love the brand. ALL things have little problems. We address them and move on.
Specialized drags their ass. Simple stuff becomes something dramatic.
Killer bikes, no major issues, just horrible resolution to minimalist problems, inexcusable persons in the position of representing the company.
And let us not get into the whole enchilada of the new direct-to-consumer process...not that it bothers me, but it leaves a tinge of attitude with some of the LBS's.....my observations during discussions.

 

[Avg_Joe]

I'll have to chime in and complain again (sorry Stefan), but the double-talking BS I was told doesn't seem to have really happened (at least not in my experience), so I'll continue to express my dissatisfaction with the Rider Care support (or lack thereof). I understand the logistics of the excuses in the world about supply, people, etc., etc., but just putting it out there, it really hasn't got much better.
Yes, Stefan, I will continue to search out the best LBS for their commitment to the customer, regardless of the lack of response from Rider Care. They don't care.
And, it's a sad, sad, sad case.
If you read their terms and agreements, it's no different than buying a car....you can't sue anybody, you gotta go to arbitration.
This is the new world.
Do understand, I love the brand, but despise the service.

Please get in touch with them and remind them how to fix everything. Thanks.

 

[GuruUno]

Please get in touch with them and remind them how to fix everything. Thanks.

I did, they did.

 

[BikingSoCal]

Many of the comments in this thread are over the top Karen rantings.
A reflection of our society unfortunately.
I understand complaints and poor service but this is a bit too much. Signing of this thread.

 

[GuruUno]

Reality.

 

[GuruUno]

Just as a follow-up regarding this specific post....a lot of thick BS from the mothership, but nothing really changed. I guess they are doing the best that they can. Just keeping it alive.