All caps is like yelling - why god invented the shift key.
SPARK is a startup, looks like they have a DC in Canada somewhere and trying to stock one in the US. If you want to talk to them I would call whatever number is published on the .ca site, leave a message. Surely someone will get back to you.
They have had to delay sales into the US for production scheduling issues. They're talking January 2020 now for product. Someone mentioned they will ship a bike to a US address for a freight charge, no tax, currency exchange.
Perhaps RadPower has a model that would suit - they're shipping bikes now. Juiced also.
Just out of curiosity, what issue are you having with your ebike? I'm waiting for the Black Friday sale with Sparkbikes to pull the trigger on 2 Mini's, so still in research mode.