Spatzi
Member
Message taken from Facebook rize Owners group. Not a happy message, but at least Mark was fired. So many complaints about this guy. I posted here many times about my phone calls with him and his outright refusal to accept responsibility for the bad tektro brake pad issue I, and many others had. in spite of videos being sent to him, he would insist extreme water gushing noise was totally normal for all their bikes. They later claimed they were investigating the issue with tektro. I get tons of similar comments on my YouTube channel.
“I have never seen such poor customer service as I have with Rize. I have had over 20 calls with Mark (who is now fired) and with Jason and Daniel to get our 2 bikes out but always a problem. I paid in full back in July and for some reason there is always a problem. I have sent emails and left many voice mails and nobody contacts me. When I spoke to Jason at Rize and said I want to cancel his response was "ok" .
The Company is going through alot of problems and I am getting nowhere. I was promised bike was going out Aug 24th but still not sent out. I left one more message for one of the owners to call me or I will cancel 2 bike orders. Havent heard anything...........
I so regret dealing with this company and had I known all of the problems I would have gone elsewhere. I lost my Daughter last year and my Doctors and Grief counselors advised getting a Ebike would help me relax and will help getting out more. I am just so frustrated and didn't need this extra stress.“
“I have never seen such poor customer service as I have with Rize. I have had over 20 calls with Mark (who is now fired) and with Jason and Daniel to get our 2 bikes out but always a problem. I paid in full back in July and for some reason there is always a problem. I have sent emails and left many voice mails and nobody contacts me. When I spoke to Jason at Rize and said I want to cancel his response was "ok" .
The Company is going through alot of problems and I am getting nowhere. I was promised bike was going out Aug 24th but still not sent out. I left one more message for one of the owners to call me or I will cancel 2 bike orders. Havent heard anything...........
I so regret dealing with this company and had I known all of the problems I would have gone elsewhere. I lost my Daughter last year and my Doctors and Grief counselors advised getting a Ebike would help me relax and will help getting out more. I am just so frustrated and didn't need this extra stress.“