Shimano STEPS Service and Upgrade

[Catalyzt]

Really stupid question alert: I cannot navigate the Shimano STEPS website at all. I tried to use the "service locator" to find a location anywhere in the US and came up with nothing. It's just one of those intensely irritating 21st century websites that doesn't return results.

I do not need to have a STEPS motor serviced now. I just want to know where I would get it serviced when it does need service.

I also want to know if it's possible to replace an E5000 with a more powerful motor, and answer other routine questions.

I bought an e-Bike with a STEPS motor that is now being assembled at my LBS, and I know Shimano has a good reputation, but I'm a little freaked out at how opaque their website is. There must be service centers in the United States.

 

[Catalyzt]

Fantastic answer, thanks!

I'm hoping the E5000 meets my needs for many years to come. I'm just wondering if, and how, I'll be able to get it serviced, and if I needed to replace it in a few years, when I'm even older and more feeble, if there was any chance it was a straight swap with another more powerful motor-- I know the 6100 wouldn't fit, not sure about the 6000. I'm guessing none of them are straight swaps. If the 6000 was a swap, I probably wouldn't like it anyway, less range than the 6100 or the 5000, I think.

And yes, this is not something I'd try to do myself.

Welding? Uh, no. If you ever see me holding a soldering iron, don't wait until I do anything with it, just call the fire department immediately.