Shimano problem

[Celine88]

Hello,
I have a problem with my Shimano steps. I did the trick with a magnet on the crank to go faster. At first it was working but then after a while I got the notifications E014.
I searched on the internet, replaced the magnet, went biking for 40 minutes but the notification stays on my screen. My bike won’t work now.
My bike seller says I have to buy a new Shimano motor of € 900 to fix this problem.
does anyone know a solution for my please? With kind regards,
Celine

 

[byunbee]

Have you tried putting the sensor back to the way it's supposed to be stock and resetting?

 

[Celine88]

Yes the sensor is back like it was but how can I reset the motor?

Have you tried putting the sensor back to the way it's supposed to be stock and resetting?

 

[E-Wheels]

Yes the sensor is back like it was but how can I reset the motor?

Try removing the battery and re installing

 

[Celine88]

I already took the battery out and put it back in. No change and still the notification of E014. :-(

 

[rich c]

Did you try Google?
"E014 – Speed sensor may be installed in the wrong position
Amend position of speed sensor and magnet unit, turn on power and rotate crank clockwise until error resolves. This may take up to 100 rotations." If this means from the left side of the bike, that means turning backwards and not going for a ride. Doing that on a bike stand might also make a difference by not getting other input from sensors. Just speculating.

And another link.

 

[Celine88]

Thanks for the reply but I tried this already... everything is in the place

 

[Celine88]

Today I went to another bike seller. He connected the bike to the Shimano program, e-tube. The error on the bike E014 wasn’t visible on the program. He didn’t saw anything of a problem on e-tube. And he says there is no option to reset? Does anyone know this problem?
thx for reply

 

[Ron1]

Today I went to another bike seller. He connected the bike to the Shimano program, e-tube. The error on the bike E014 wasn’t visible on the program. He didn’t saw anything of a problem on e-tube. And he says there is no option to reset? Does anyone know this problem?
thx for reply

Hi, Did you get it solved eventually? I have exactly the same problem now and don’t know what to do. I tried the troubleshooting but doesn’t help. Thanks!