I purchased a stride 500 from this company and the bike was great until battery went out and I requested a new replacement. I have now been waiting almost four months and everytime I call they say it will be another couple of weeks. Now they do not return my emails nor can you call because their mailbox is always full. Anyone have any suggestions?
Prodecotech electric bike
- Thread starter Kschawel
- Start date
ebikemom
Well-Known Member
I understand that there are companies that will re-build your battery to spec. For example, here is a post from the Pedego Owners Group (on FB), where someone inquired about whether he should buy a replacement battery or have his battery rebuilt. I am not recommending this company, just sharing information.
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Dewey
Well-Known Member
- Region
- USA
- City
- Arlington, Virginia
This EBR account is for a Prodecotech employee https://electricbikereview.com/forums/members/don-m.16996/ might be worth starting a conversation as he should get an alert email
Or their twitter account is active https://mobile.twitter.com/ProdecoTech/
Or their twitter account is active https://mobile.twitter.com/ProdecoTech/
Dewey
Well-Known Member
- Region
- USA
- City
- Arlington, Virginia
Assuming the full mailbox is for their Warranty/Technical Support in Florida 888.338.9808, try their main number 800.943.6190 and ask to speak to the owner.
Re: Prodecotech Technical Support. Recently, phone calls to main number and tech support have both been answered by the same voicemail and forwarded to a full mailbox. My friend has an older Prodeco Mariner (pre-Samsung battery) and his workaround was to send out his battery for rebuild. The battery was just sent out this week so I can't comment further on the success of the rebuild. According to that Prodeco dealer, they've been unable to contact the company also. For what it's worth, my friend sent his battery to https://www.bloomfieldbike.com for rebuild.
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