Probably. Also BH bikes are not imported or serviced in the North American market anymore. Can't be wasting space on dead bike companies. Except of course, BH isn't actually a dead bike company in Europe.
Clearly during the updates/upgrade, things got lost.
They may still be able to restore them, but you should report it using the Contact form to makle sure they know about it.
BH board is restored.
Now if BH would just return to the NA market, or at least honor their warranties and provide parts for the bikes they sold here...