@Jamjan , to answer your questions about the work the dealer has performed for us ... We have four Pedego bikes that we bought in late April. Here's a summary of things the dealer has done for us. ONE of these was caused by a defect in the bike. The rest were little things we could have fixed ourselves (loose screws, loose connectors, equipment changes, changing a flat) and a problem caused by an accident, but all were fixed for free by the dealer.
Husband's bike (City commuter):
- WARRANTY REPAIR: hub motor had a loud noise, the dealer replaced it, ordering a new motor and re-lacing the wheel. He said that this was a very rare defect that he hadn't heard of happening before. The dealer provided a free loaner for the duration that they had the bike (over two weeks).
- controller-to-battery connection broken, dealer things it was caused by a fall, causing error messages and loss of power. 3 hours of trouble-shooting and repair work. No charge to us, even though the cause was likely the accident. Dealer drove to our house to pick up the bike. Brought a loaner, which H used till his bike was repaired. No charge for the loaner.
- Mileage: 2500
Son's bike (Interceptor):
- I asked for no throttle when we purchased our son's bike, because I thought it would make it easier for him to adjust to the bike. Once he was comfortable to the bike without the throttle, I asked them to install the throttle. No charge.
- Loose connection causing an error message. They found it and fixed it, no charge.
- Throttle surge, caused by a loose connection. Checked and re-seated connectors. Said they'll replace the throttle if it happens again. No charge
- Noisy motor, we thought, but it was a loose chain guard. Screw tightened. No charge.
- Handlebars didn't suit my son. Swapped out for City Commuter handlebars. No charge.
- Mileage: 1300
Daughter's bike (24" Interceptor):
- flat tire repaired. No charge.
- bike exchanged for a different color, not because we requested this, but because they offered when they heard our daughter wasn't happy with the color of her bike. No charge.
- Mileage: 550
My bike (Interceptor):
- Noisy motor, I thought, but it was a loose fender. Screw tightened. No charge.
- Provided additional bottle of touch-up paint. No charge.
- Mileage: 2300
You'll notice that only ONE of these things were warranty repairs. Others were connectors working loose, which happens on all ebikes. Over time, we've learned where the connectors are and how to do this ourselves. The connectors fit nice and tight, but with all of the vibrating, these things happen. Other "noisy motor" issues were loose fender or chain guard screws. Repairing a flat? Exchanging a bike? Providing loaners? Giving me touch-up paint? Changing handlebars? Fixing something caused by an accident? All of this was the kindness of the dealers.
I hope that helps!
Amy
