okcomputer
New Member
Well, as the title says, I bought a Ripcurrent S. I've ridden it less than 5 miles, but man it's a fun bike. This is my second e-bike... I have a Radwagon as well, but I use it pretty much exclusively for riding with the kids on the back. I've logged about 700 miles on the wagon, but now that winter is here I am not riding too much with the kids... I wanted a fun bike just for myself, so I went with the Ripcurrent. It wasn't anything against Rad really (although that consumer experience wasn't a perfect score either). I just liked the overall bike offering from Juiced better.
The bike arrived via Fedex with a gigantic gash on one end of the box, the end where the rear of the bike was. No fault of Juiced I know. When I saw the gash, I thought there is no way this bike didn't take damage. This gash was so large you could just look directly in to the box and see tire. I unboxed it anyway and there was zero damage. Unbelievable! I got everything out of the box and inspected the bike closely--didn't find a single blemish... the bike was literally flawless. As I began the assembly, I realized the front fender was missing. Bummer. I opened a ticket.
So then I unboxed the rear rack. It was clearly a used item. It was covered in dust and there were several deep gashes in various places on the rack, exposing the metal. You could even see where someone had moved the hardware around and tried different positions before settling on their chosen mounting point. Not cool. Just to confirm the rack would mount properly, I went ahead and positioned it at the back of the bike and, starting on the right side rear stay, I pushed the included M5 allen bolt threw the stay and in to the mounting point on the frame. The entire bolt just slipped right in the hole and bottomed out when the head of the bolt contacted the frame. I'm thinking dang that's weird. I went through the hardware, yep these are the M5 bolts. I took the same bolt and attempted to thread it on the left side of the frame mounting point. It threaded right in. I thought I must be losing my mind, let me just thread this on the right side real quick. Nope, it bottomed out without engaging a single thread. But! there were actually threads at least, so not all hope is lost. Turns out, the right side was actually threaded M6. SERIOUSLY?! Well now that's a new level of quality control failure. I've been around dozens of bikes over the years, I've never seen a mistake like that before. Again, at least it wasn't an unthreaded mount; that would have been terrible.
So after 2 days I hear back from Juiced on the original ticket regarding the missing fender. He's like alright no problem please confirm your shipping address and we'll ship one on over. As in, it sounded like that was going to happen lickety split. By the way, this was on 12/5. So... I confirm my address and I also make him aware of the used rack and the fact that the bike had unique threads right/left where you mount the rack. In response, they said something along the lines of "if you feel there is a manufacturing defect on the rear rack, we can send you another one". Hey, no. It isn't a "defect". It's a USED RACK. No apology from Juiced, instead they offered to send me a new rack because of a "manufacturers defect". Alright, whatever, yeah just send me a new rack as well please. On 12/6 they then ask for pictures of the rack, which I send promptly. Then on 12/9 they notify me via e-mail directly that they are sending out a new rack and tell me that I'll get an invoice in my e-mail.
On 12/11, I had heard nothing at all from Juiced in regards to these replacement parts so I e-mailed them and asked politely for tracking information on my replacement items. They replied back with "your order is being processed and you will receive tracking information once your order ships". This is 6 days after I opened the ticket. So on the 12/12 I ask what do they mean by "the order is being processed"? When will I receive my replacement items? They replied that day and said that the order had been processed and was out for shipping--a tracking # was provided. I also received a $50 Juiced gift card (lol). So on 12/18 I receive the shipment. Opened the box and a brand new rack was nicely packed--yay, a new rack! I fumbled through the packing paper, there's no front fender. Sigh. I e-mail them on 12/18 confirming I got the rack and letting them know the fender was missing. On 12/19 I receive a response... "Yes, the items are being shipped separately. We are experiencing shipping delays due to the holiday season". Uh, wait... first of all, the FENDER was the item that was first confirmed by support that they would replace. The rack was confirmed after. Second of all, regardless, if you are shipping these as two separate orders, why would you not tell me this back on 12/12. Why are you telling me this today lol. I've asked twice since then... when am I getting this fender? They respond with something robotic like "When the item ships, you will receive tracking information".
Anyway, the bike is cool and I've ridden it around briefly just to confirm it works and its a fun and great looking bike! But good Lord, this company needs to get their act together.
The bike arrived via Fedex with a gigantic gash on one end of the box, the end where the rear of the bike was. No fault of Juiced I know. When I saw the gash, I thought there is no way this bike didn't take damage. This gash was so large you could just look directly in to the box and see tire. I unboxed it anyway and there was zero damage. Unbelievable! I got everything out of the box and inspected the bike closely--didn't find a single blemish... the bike was literally flawless. As I began the assembly, I realized the front fender was missing. Bummer. I opened a ticket.
So then I unboxed the rear rack. It was clearly a used item. It was covered in dust and there were several deep gashes in various places on the rack, exposing the metal. You could even see where someone had moved the hardware around and tried different positions before settling on their chosen mounting point. Not cool. Just to confirm the rack would mount properly, I went ahead and positioned it at the back of the bike and, starting on the right side rear stay, I pushed the included M5 allen bolt threw the stay and in to the mounting point on the frame. The entire bolt just slipped right in the hole and bottomed out when the head of the bolt contacted the frame. I'm thinking dang that's weird. I went through the hardware, yep these are the M5 bolts. I took the same bolt and attempted to thread it on the left side of the frame mounting point. It threaded right in. I thought I must be losing my mind, let me just thread this on the right side real quick. Nope, it bottomed out without engaging a single thread. But! there were actually threads at least, so not all hope is lost. Turns out, the right side was actually threaded M6. SERIOUSLY?! Well now that's a new level of quality control failure. I've been around dozens of bikes over the years, I've never seen a mistake like that before. Again, at least it wasn't an unthreaded mount; that would have been terrible.
So after 2 days I hear back from Juiced on the original ticket regarding the missing fender. He's like alright no problem please confirm your shipping address and we'll ship one on over. As in, it sounded like that was going to happen lickety split. By the way, this was on 12/5. So... I confirm my address and I also make him aware of the used rack and the fact that the bike had unique threads right/left where you mount the rack. In response, they said something along the lines of "if you feel there is a manufacturing defect on the rear rack, we can send you another one". Hey, no. It isn't a "defect". It's a USED RACK. No apology from Juiced, instead they offered to send me a new rack because of a "manufacturers defect". Alright, whatever, yeah just send me a new rack as well please. On 12/6 they then ask for pictures of the rack, which I send promptly. Then on 12/9 they notify me via e-mail directly that they are sending out a new rack and tell me that I'll get an invoice in my e-mail.
On 12/11, I had heard nothing at all from Juiced in regards to these replacement parts so I e-mailed them and asked politely for tracking information on my replacement items. They replied back with "your order is being processed and you will receive tracking information once your order ships". This is 6 days after I opened the ticket. So on the 12/12 I ask what do they mean by "the order is being processed"? When will I receive my replacement items? They replied that day and said that the order had been processed and was out for shipping--a tracking # was provided. I also received a $50 Juiced gift card (lol). So on 12/18 I receive the shipment. Opened the box and a brand new rack was nicely packed--yay, a new rack! I fumbled through the packing paper, there's no front fender. Sigh. I e-mail them on 12/18 confirming I got the rack and letting them know the fender was missing. On 12/19 I receive a response... "Yes, the items are being shipped separately. We are experiencing shipping delays due to the holiday season". Uh, wait... first of all, the FENDER was the item that was first confirmed by support that they would replace. The rack was confirmed after. Second of all, regardless, if you are shipping these as two separate orders, why would you not tell me this back on 12/12. Why are you telling me this today lol. I've asked twice since then... when am I getting this fender? They respond with something robotic like "When the item ships, you will receive tracking information".
Anyway, the bike is cool and I've ridden it around briefly just to confirm it works and its a fun and great looking bike! But good Lord, this company needs to get their act together.
