Izip Protour 2017. Worried about the COBI
- Thread starter eddiemc
- Start date
hurricane56
Active Member
I've provided some feedback on a few other threads about the Cobi. Not sure how the Cobi unit mounts to the iZip bike, but at least for the Bosch setup, the Cobi hub utilizes the mounting rails for the Intuvia display. After about 4 months of use, the Cobi hub mounting rails cracked off the unit and almost dropped my phone on the ground while going 25mph. I hope they have used a more durable material that resists vibration.
Their customer service needs major improvement as they made me send the unit back to Denmark for inspection. Cobi did provide the shipping label, but lapses in communication between their outsourced customer service and headquarters made this process take almost 5 months.
Cobi is a great addition to an ebike, as their app gives the bike a real dashboard. It's easy to change tracks and navigate music, but I didn't find the navigation functions that useful as I run the same commute route every day. The thing I did like was it pushed my ride data to Strava automatically.
Their customer service needs major improvement as they made me send the unit back to Denmark for inspection. Cobi did provide the shipping label, but lapses in communication between their outsourced customer service and headquarters made this process take almost 5 months.
Cobi is a great addition to an ebike, as their app gives the bike a real dashboard. It's easy to change tracks and navigate music, but I didn't find the navigation functions that useful as I run the same commute route every day. The thing I did like was it pushed my ride data to Strava automatically.
Have your heard of the system losing touch with bike causing the motor to quit on hills or bumps?
hurricane56
Active Member
I didn't experience that issue over 2500 miles of riding. However, their iOS app would sometimes crash. I would experience an app crash about once every three weeks. As a 5-day a week commuter, it wasn't frequent enough to become annoying. They do push regular updates to the app and hub firmware, so current users might have a better experience.
The good thing to note, was when the app did crash, it didn't render the bike motor inoperable. The drive system powered back on.
Sorry 1 more question. Will bikes with COBI operate if I choose not to use it
hurricane56
Active Member
Not sure about the iZip integration as my experience is with the Cobi/Bosch combination. If I didn't want to use Cobi, I would revert to my Intuvia display.
So I received my COBI. Pretty darn cool. Not sure if I'll use all the things it does. What is the cable that runs between your phone and the COBI hub called ? My phone is a Samsung 8+ and the cords sent to me are for I phones and Samsungs prior to my S8. The COBI support team is having a problem trying to figure out exactly what I need. I don' know how else to explain to them what I need.
hurricane56
Active Member
Usb-C?
. Think there having a problem understanding the S8 end of cable on 1 end and i believe its a mini going into hub
hurricane56
Active Member
I see. If they can’t find it, you ca try what’s called a OTG cable and then connect it to a short USB to USB-C cable.
hurricane56
Active Member
Do you have the latest phone software and hub firmware? The one good thing about the Cobi people is that hey squash bugs and push firmware updates for the hub regularly.
I'm assuming that you can't operate the bike independent of the Cobi?
hurricane56
Active Member
Sorry to hear that. I'm not sure if the Bosch version is that much different, but the only time I saw my hub unit flashing blue was when it was waiting for the phone to push a firmware update.
Best bet is to get in contact with your dealer.
Best bet is to get in contact with your dealer.
edwinr
New Member
I just bought mine a month ago, put more than 150 miles already, but customer service was not good experience with IZip. Also, noticed like Court reviewed, the gear change is clunky and loud which I agree, based on my own usage so far. I'm now thinking, I should have gone with Surface 604 instead, or previous generation of Stromer.
edwinr
New Member
I've had the same issues a few times also. Sometimes the knobs "up, down, left to right" works, sometimes it doesn't. The electric bell also is a hit or miss. I experience this usually in the middle of my rides once I get pass 10 miles. Anyone having the same issues? Overall, I think the Cobi is not bad, but connections could be better. It still needs a lot of tweaking on rider seamless experience. I haven't had a chance to check the total miles and stats on my Cobi yet. Anyone had theirs check? Oh, I had my phone (S9+) pop out of the holder going at 12 mph. Phone survived but since then, I secure it with a crisscross elastic. One the plus side, I have use my Protour without using the Cobi and worked well too. I just don't know how many miles I've traveled. I average about 25 miles when I to cycle.
