dale
New Member
I bought an iGO CRUZ in May of 2013 from a local dealership. I felt like it was my only option because the dealers who carry better electric bikes are on the East or West coast of Florida and I'm disabled which means I can't drive to those other places very easily.
My iGO seemed great at first and I was very excited to ride it around and gain some mobility. Pretty quickly the brake light switch broke off and this killed the entire circuit. I was forced to push the 72 pound bike home and I called the main iGO offices in Canada for help and was told to try epoxy glue. The epoxy didn't work and ate through the plastic and didn't stick.
With a bit of screwing around I was able to get the bike going again but shortly thereafter the crank bearing failed which completely shut down the motor as no power was being transferred through. I called the main iGO office again and was told that the part I needed was out of stock but more should be available in a week or so. I also spoke with the local dealership to get help but they don't stock the part and weren't able to provide any assistance.
After eight weeks of calling back and trying to solve this the dealership finally got a bearing. I brought the bike in and when they were working on it they discovered that the bearing housing is also cracked and even though iGO/Canada had ordered both parts they didn't include the bearing with the shipment to my local shop!
A few weeks into this whole process EVELO electric bikes had tried to help me out by offering to send my dealership the new bearing and housing. These guys make very similar ebikes to iGO and were being very supportive as I was trying to find help for those 8 weeks… In their email they stressed the fact that it was very likely the housing was cracked so I had forwarded this email to my iGO shop and they told EVELO "no thanks, we've got it handled".
The whole process has been frustrating, even my dealership has been hard to work with and I'm sure they aren't enjoying the procedures to fix the bike. I've spent so much time on this and really struggled because this electric bike was supposed to be my only wheels. I wouldn't recommend this bike
My iGO seemed great at first and I was very excited to ride it around and gain some mobility. Pretty quickly the brake light switch broke off and this killed the entire circuit. I was forced to push the 72 pound bike home and I called the main iGO offices in Canada for help and was told to try epoxy glue. The epoxy didn't work and ate through the plastic and didn't stick.
With a bit of screwing around I was able to get the bike going again but shortly thereafter the crank bearing failed which completely shut down the motor as no power was being transferred through. I called the main iGO office again and was told that the part I needed was out of stock but more should be available in a week or so. I also spoke with the local dealership to get help but they don't stock the part and weren't able to provide any assistance.
After eight weeks of calling back and trying to solve this the dealership finally got a bearing. I brought the bike in and when they were working on it they discovered that the bearing housing is also cracked and even though iGO/Canada had ordered both parts they didn't include the bearing with the shipment to my local shop!
A few weeks into this whole process EVELO electric bikes had tried to help me out by offering to send my dealership the new bearing and housing. These guys make very similar ebikes to iGO and were being very supportive as I was trying to find help for those 8 weeks… In their email they stressed the fact that it was very likely the housing was cracked so I had forwarded this email to my iGO shop and they told EVELO "no thanks, we've got it handled".
The whole process has been frustrating, even my dealership has been hard to work with and I'm sure they aren't enjoying the procedures to fix the bike. I've spent so much time on this and really struggled because this electric bike was supposed to be my only wheels. I wouldn't recommend this bike