Welp ... Horse poopay I’m bummed.
First day on my new Level and at mile 9 I had a front tire tube explosion. It sounded like a gun shot!! Never had a tube explode. It was crazy!!
I filled out a warranty claim on Aventon’s site and had a very nice phone conversation with a CSR. Will be receiving a new front wheel assembly. I hoped and begged for them to expedite the shipment rather than just regular ground snail mail. They stated that their hands are somewhat tied with their warehouse getting it out within a day or two - which I can totally accept. I just hope and pray that once it leaves their warehouse that it is overnight or 2nd day air. I even said that I’d pay for the rush FedEx or UPS service. They stated that they will do what they can do and seemed concerned and genuine. I don’t mind paying out of my own pocket for the expedited shipment - and I offered to pay for it. I just want to ride my brand new bike.
That blowout experience will surely get the pucker factor up above where I like to experience. Not only did it warp the rim, it also did a number on the fender that I think I can straighten out. The rim is toast though.
Super duper customer service!!! I just hope with all my heart it’s shipped as quickly as possible from Ontario, CA to Tampa, FL.
First day on my new Level and at mile 9 I had a front tire tube explosion. It sounded like a gun shot!! Never had a tube explode. It was crazy!!
I filled out a warranty claim on Aventon’s site and had a very nice phone conversation with a CSR. Will be receiving a new front wheel assembly. I hoped and begged for them to expedite the shipment rather than just regular ground snail mail. They stated that their hands are somewhat tied with their warehouse getting it out within a day or two - which I can totally accept. I just hope and pray that once it leaves their warehouse that it is overnight or 2nd day air. I even said that I’d pay for the rush FedEx or UPS service. They stated that they will do what they can do and seemed concerned and genuine. I don’t mind paying out of my own pocket for the expedited shipment - and I offered to pay for it. I just want to ride my brand new bike.
That blowout experience will surely get the pucker factor up above where I like to experience. Not only did it warp the rim, it also did a number on the fender that I think I can straighten out. The rim is toast though.
Super duper customer service!!! I just hope with all my heart it’s shipped as quickly as possible from Ontario, CA to Tampa, FL.
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