Ebike Commuter
Member
Hello Electric Bike Review Forum,
I have found the information provided on this site very useful. A few months ago, I upgraded from my $699, 250W front wheel ebike kit, which I had placed on my 20 yr old Mt. bike for commuting, to the $2999 BH East Motion Street. The ebike kit, while somewhat minimalist, has had no problems since day one. In contrast, the BH Easy Motion Street, while feature rich, and ideal for my commute, has been in the shop where I purchased it in SF for a total time of approximately 1 month. Unfortunately, it still suffers from an intermittent System Power Loss issue.
The Street ran fine for about 50 miles. It then began intermittent episodes of sudden System Power Loss. System power loss would result in the display screen going blank with simultaneous loss of power at the motor, when in motion. In theses cases, the system would not power back on when the power button was pressed. In other cases, the unit worked fine up to my destination, however, it would not power on when I wanted to depart. In some cases, it worked fine transporting me to work or home, but would not power on after work or the following day. Sometimes, removing the battery and replacing it would eliminate the problem. However, in several cases, the battery had to be removed and replaced multiple times. In one case this did not work, and the bike would not power on, despite multiple battery remove/install cycles and I ended up taking it to the shop, since it would not power on for several days.
During the first visit to the shop, the shop personnel suggested that the battery was not making contact with the electrical contacts on the frame and that I should use Velcro to hold the battery firmly to the frame. This theory was disproven by lifting the battery several mm from the frame, which did not result in power loss. The shop inserted a piece of foam into the frame above the battery. The problem persisted.
During the second visit to the shop, the shop personnel replaced the wiring harness and controller. They informed me that the problem persisted intermitedly after this. The shop personnel, in consultation with the BH Easy Motion technical service representative, decided to replace the controller again and replace the old style display with the updated display. Subsequent to this, I rode the bike for ~10 miles in SF with no issues. However, when I rode the bike to work, it lost system power twice on the way home, once while in motion on a slight upgrade and another time after trying to power on after removing the bike from The BART train.
I really like the features of the BH Easy Motion Street bike. However, I mainly use my old ebike-kit retrofitted Mt. Bike, as the BH Easy Motion Street has either been in the shop, would not power on, or does not provide engender confidence that I will be able to get where I need to go in a timely manner. I am also concerned about the safety of a bike that suffers from intermittent system power loss, as I often rely on the ebike power to quickly cross busy intersections during my commute.
Any suggestions on how to proceed? Is System Power Loss a known Problem with the BH Easy Motion system? It seems the shop has replaced all system components except battery, torque sensor and motor.
I have found the information provided on this site very useful. A few months ago, I upgraded from my $699, 250W front wheel ebike kit, which I had placed on my 20 yr old Mt. bike for commuting, to the $2999 BH East Motion Street. The ebike kit, while somewhat minimalist, has had no problems since day one. In contrast, the BH Easy Motion Street, while feature rich, and ideal for my commute, has been in the shop where I purchased it in SF for a total time of approximately 1 month. Unfortunately, it still suffers from an intermittent System Power Loss issue.
The Street ran fine for about 50 miles. It then began intermittent episodes of sudden System Power Loss. System power loss would result in the display screen going blank with simultaneous loss of power at the motor, when in motion. In theses cases, the system would not power back on when the power button was pressed. In other cases, the unit worked fine up to my destination, however, it would not power on when I wanted to depart. In some cases, it worked fine transporting me to work or home, but would not power on after work or the following day. Sometimes, removing the battery and replacing it would eliminate the problem. However, in several cases, the battery had to be removed and replaced multiple times. In one case this did not work, and the bike would not power on, despite multiple battery remove/install cycles and I ended up taking it to the shop, since it would not power on for several days.
During the first visit to the shop, the shop personnel suggested that the battery was not making contact with the electrical contacts on the frame and that I should use Velcro to hold the battery firmly to the frame. This theory was disproven by lifting the battery several mm from the frame, which did not result in power loss. The shop inserted a piece of foam into the frame above the battery. The problem persisted.
During the second visit to the shop, the shop personnel replaced the wiring harness and controller. They informed me that the problem persisted intermitedly after this. The shop personnel, in consultation with the BH Easy Motion technical service representative, decided to replace the controller again and replace the old style display with the updated display. Subsequent to this, I rode the bike for ~10 miles in SF with no issues. However, when I rode the bike to work, it lost system power twice on the way home, once while in motion on a slight upgrade and another time after trying to power on after removing the bike from The BART train.
I really like the features of the BH Easy Motion Street bike. However, I mainly use my old ebike-kit retrofitted Mt. Bike, as the BH Easy Motion Street has either been in the shop, would not power on, or does not provide engender confidence that I will be able to get where I need to go in a timely manner. I am also concerned about the safety of a bike that suffers from intermittent system power loss, as I often rely on the ebike power to quickly cross busy intersections during my commute.
Any suggestions on how to proceed? Is System Power Loss a known Problem with the BH Easy Motion system? It seems the shop has replaced all system components except battery, torque sensor and motor.
