D Class- no lights, no throttle

[Sco06]

I am here hoping to get anyone and everyone’s thoughts and advice.
My new D Class was delivered last weekend and after I put it together to spec and charged the battery fully, I was ready to ride. I loaded in the battery, the control panel came on as it should and I set all the settings per AR and the internets recs. Go to throttle that dope bike out of the driveway and I got nothing. I’ve been emailing and calling their support line for 10 days and can’t get through to anyone so I’m on an island trying to figure this out. It’s also my first ebike so my knowledge is limited.

Headlight doesn’t come on. Taillight doesn’t come one. I got zero from either of the two motors. I checked the connectors and they all look good. I made sure the magnetic wheel at the pedal was seated correctly. I popped the seat up to take a look under the hood and I don’t see anything wrong. Attaching loads of pictures here.

I’m hoping that I’m just missing something dumb that y’all can call out and I can feel embarrassed about but worried that it’s a bigger issue. Anyone have any experience with this or advice on what to try next?