Customer Service

[Shall3180]

I am asking if anyone else is upset with the way Rad Power Bike is treating customers that order bikes and not received them yet?
We order 2 rad runner plus in June and was told Oct. I called in Aug and was told the delivery would be first week ofSept that didn't happen now today they told me sometime in Nov.I told themI was upset that they send me emails to sell items but could not tell me when they change the delivery date and without answering she.pit the call.on hold and did not return after 5 minutesI hung up.
Which I had know how they treat you once the have your moneyI would have made a different choiceof whom to purchase from

 

[rich c]

No one else is having supply issues? You have lots of choices because everyone else has lots of inventory?

 

[Taylor57]

I am asking if anyone else is upset with the way Rad Power Bike is treating customers that order bikes and not received them yet?
We order 2 rad runner plus in June and was told Oct. I called in Aug and was told the delivery would be first week ofSept that didn't happen now today they told me sometime in Nov.I told themI was upset that they send me emails to sell items but could not tell me when they change the delivery date and without answering she.pit the call.on hold and did not return after 5 minutesI hung up.
Which I had know how they treat you once the have your moneyI would have made a different choiceof whom to purchase from

I am not familiar with their policies but all ebike and probably bike shops and suppliers for that matter are buried under a sea of Covid delays, excess orders they cant fill, probably a bit of over promising and under-delivering among many other factors. It would certainly be an interesting time to be in the bike biz. The bike importers in the USA are at the mercy of China and who knows what the Chinese manufacturers are telling the sellers as far as delivery times. If you are really upset, send the company a nice letter laying out your case and ask for compensation.

 

[ChezCheese:)]

Assume everyone is doing the best they can. Be kind. These are unusual times. Count your blessings: be glad you are alive & well despite the pandemic (and don't work at the White House)...

 

[Shall3180]

You are right. I am blessed and not getting the bikes per their commitment is not life changing. The delays may not be their fault but they should still also understand their customers point of view

 

[zzRider]

About 1/2 of their bikes on their website show "In Stock". Which one did you order?

They should not be giving you the runaround and committing to deliver only to delay again.

Electric Bikes For All Lifestyles | Award-winning Ebikes

Our electric bikes are custom-designed for your lifestyle and ride. Shop award-winning, affordable ebikes for City, Commuter, Cargo, Utility, Folding, and more.

www.radpowerbikes.com

 

[Shall3180]

About 1/2 of their bikes on their website show "In Stock". Which one did you order?

They should not be giving you the runaround and committing to deliver only to delay again.

Electric Bikes For All Lifestyles | Award-winning Ebikes

Our electric bikes are custom-designed for your lifestyle and ride. Shop award-winning, affordable ebikes for City, Commuter, Cargo, Utility, Folding, and more.

www.radpowerbikes.com

I ordered 2rad runner plus in June.

 

[FlatSix911]

I am asking if anyone else is upset with the way Rad Power Bike is treating customers that order bikes and not received them yet?
We order 2 rad runner plus in June and was told Oct. I called in Aug and was told the delivery would be first week ofSept that didn't happen now today they told me sometime in Nov.
I told them was upset that they send me emails to sell items but could not tell me when they change the delivery date and without answering she.pit the call.on hold and did not return after 5 minutes I hung up.
Which I had known how they treat you once they have your money would have made a different choice of whom to purchase from

Take a look at this article on Electrek... a lot of the Ebike companies were caught flat-footed and are scrambling.

Electric bicycle sales are booming thanks to COVID, but now there's a new problem

While the COVID-19 pandemic shook the world and the e-bike industry with it, the pandemic also led to a huge...

electrek.co

Rad Power Bikes, the largest electric bicycle company in the US, began increasing the size of its customer support team once the e-bike buying boom began.
Founder Mike Radenbaugh explained in a call with Electrek several months ago in the early days of the pandemic:

“We’re already hiring like crazy, our customer support team is up to about 40 or 50 right now, I’m not even sure. It’s hard to keep track. We should be up to around 70 in the next month or so.”

 

[mogulskier]

Yeah, I think covid-19 created such a dramatic rise in demand for ebikes and non-ebikes that both the manufacturers and supply lines got caught flat footed and were unprepared. When they realized they could not keep up, they responded but it was too late and frankly, they are still catching up. Every aspect was pressured, shortcuts taken, staffing issues, deadlines, etc. And customers ended up having to deal with it. But I am confident once this gets sorted out, the top players will emerge stronger and remain viable. New ventures will take a hard look at this and apply lessons learned to avoid these pitfalls. Well, at least that's the hope.

 

[Taylor57]

I don't know, but I found that almost any internet bikes from China takes a long time to respond.

What's the male version of Karen called again?