Cube Support

[farmerjack]

I just purchased my first ebike a Cube Kathmandu with the nyon display and step thru frame. I am a life long rider and own 4 other bikes. I have always done my own maintenance and have a shop with most of the tools i need to do bike repairs. I read online reviews and test drove the cube before making my purchase. I still love the bike, after i week and 200k of riding, but I have noticed that the manufacturer has little interest in supporting the DIY bike mechanic. the documentation with my bike is a mess. several bike models combined into one book in several languages. i.e. nothing specific to help a mechanic. I wanted to order some simple replacement parts for my bike to have on hand during road trips. a spare chain, extra brake pads, a derailleur hanger. I contacted cube about a parts manual, and was told that I needed to contact the dealer for any support. I finally was able to identify all my spare part needs by removing, inspecting and getting the stamped manufacturers #, or in the case of the derailleur hanger matching it with photographs from an online store. My experience with Cube is completely different then what i have experienced with Canyon or Cannondale.

 

[Comfortably Numb]

I just purchased my first ebike a Cube Kathmandu with the nyon display and step thru frame. I am a life long rider and own 4 other bikes. I have always done my own maintenance and have a shop with most of the tools i need to do bike repairs. I read online reviews and test drove the cube before making my purchase. I still love the bike, after i week and 200k of riding, but I have noticed that the manufacturer has little interest in supporting the DIY bike mechanic. the documentation with my bike is a mess. several bike models combined into one book in several languages. i.e. nothing specific to help a mechanic. I wanted to order some simple replacement parts for my bike to have on hand during road trips. a spare chain, extra brake pads, a derailleur hanger. I contacted cube about a parts manual, and was told that I needed to contact the dealer for any support. I finally was able to identify all my spare part needs by removing, inspecting and getting the stamped manufacturers #, or in the case of the derailleur hanger matching it with photographs from an online store. My experience with Cube is completely different then what i have experienced with Canyon or Cannondale.

I can confirm the Cube manual that came with my Kathmandu is not that great. The one you speak of with all the different bike types and models throughout. Difficult to find information in a big book with several language sections.
I tabbed the English section and just read through it a few times. I also went on line a couple of times to find solutions to questions I had. Unfortunately you are forced to just suck it up. I expected more from the normally very organized, anal-retentive Germans. I half expected a detailed manual for one model and maybe a single book in the language in the region the bike was sold......or just an online manual with a link to it. (I found the same manual online prior to picking up my Cube) I received ZERO indoctrination from the LBS when I picked it up. Hell, the manual even has a check off list inside when you take delivery. I suspect the LBS knew nothing about it. I wouldn't ask them for the time of day much less request replacement part numbers from them.....and I sure won't get parts there when the time comes. When the whole Covid thing goes back to normal, they're not going to survive. CN