abridges01
New Member
Purchased a Colt a couple of years back, and was quite quickly disappointed by decreasing range within first ten months, My concerns were exacerbated by their poor response, and then total blanking of questions when I pursued their (obviously bogus) 50 mile range claim.
Then this May (bike is now a little over two years old), my Surface 604 Colt power started dropping out on my 22 mile commute. Battery would suddenly show zero and no power, but after a couple of minutes, it would kick back in for a few, 10 ~ 20, seconds.
Contacted the manager, John Dem at Surface 604 who advised me it was a battery issue, so I reluctantly sprung $350+ for a new battery - it made no difference, other than wasting more time and my money.
John said to send the bike in, so I paid $75 to ship it to "Toys 4 Boys Motorsports" in Calgary, Canada. After chasing them and getting them to admit they’d received it (John responded to my multiple emails with "Ok, we have it here somewhere"!!!) they claimed to have fixed and thoroughly tested it. Cost was a further $180 for a display unit, which I reluctantly paid.
Upon receiving my bike back, it failed with complete battery failure 3.5 miles into very first commute ride.
Since then, Surface 604 have ignored my multiple emails and calls and refuse to communicate with me in any manner. I am now left with no option other than to pursue them in the small claims court in the hope of recouping my battery, shipping and repair costs.
AVOID THESE CROOKS
Then this May (bike is now a little over two years old), my Surface 604 Colt power started dropping out on my 22 mile commute. Battery would suddenly show zero and no power, but after a couple of minutes, it would kick back in for a few, 10 ~ 20, seconds.
Contacted the manager, John Dem at Surface 604 who advised me it was a battery issue, so I reluctantly sprung $350+ for a new battery - it made no difference, other than wasting more time and my money.
John said to send the bike in, so I paid $75 to ship it to "Toys 4 Boys Motorsports" in Calgary, Canada. After chasing them and getting them to admit they’d received it (John responded to my multiple emails with "Ok, we have it here somewhere"!!!) they claimed to have fixed and thoroughly tested it. Cost was a further $180 for a display unit, which I reluctantly paid.
Upon receiving my bike back, it failed with complete battery failure 3.5 miles into very first commute ride.
Since then, Surface 604 have ignored my multiple emails and calls and refuse to communicate with me in any manner. I am now left with no option other than to pursue them in the small claims court in the hope of recouping my battery, shipping and repair costs.
AVOID THESE CROOKS