Known Issues & Problems with Zen Products + Help, Solutions & Fixes

[troehrkasse]

No Ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bikes from Zen as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.

 

[Grenseal]

I have an annoying issue with the Photon Pro. There is a ticking noise coming from the motor when power is applied, ie. when I pedal with assist or when I use the throttle. It sounds like maybe a gear is damage or some dirt got in. Is this a common issue? How can I fix this?