PIM Battery Rebuild Resource
- Thread starter JackA
- Start date
JackA
Member
https://ebikemarketplace.com/products/polaris-e-bike-battery-replacement?variant=8035110027294 EBike Market Place advertises that they can rebuild PIM and Polaris 44V packs. Their webpage identifies the Polaris Terrain 500 Wh (44V 12Ah) as a pack they can service. This is identical to the largest PIM packs
JackA
Member
John Nethers [email protected] is willing to investigate working on PIM/Polaris battery packs. He has no experience with our particular packs but his offer to "not charge" to look is pretty good.
JackA
Member
Hi-C Battery is another source for rebuilding Polaris/PIM battery packs. In January 2020 they told me that they are relocating to a different building so will not be taking additional orders for pack rebuilds until March of 2020. Quote: "The cells of today are a better chemistry than just 2 years ago. We can increase the capacity and performance of your battery almost doubling your bikes range. Our cells are fresh from the factory so you will always get the newest cells available. Don't settle for a stock battery that has been sitting on the shelf for years, losing capacity and performance all the while. Contact us today to discuss your battery rebuild options." [email protected]
tomjasz
Well-Known Member
- Region
- USA
- City
- Minnesnowta
I've made several inquiries and have had customers try. NO RESPONSE!
JackA
Member
Patrick answered my e-mail within a day.... he did say they were moving to a new location and would not be taking orders until sometime in March or 2020. Perhaps a phone call will help.
Patrick Duggan
Hi-C Battery LLC
720-933-4734
tomjasz
Well-Known Member
- Region
- USA
- City
- Minnesnowta
I’m worn down by the lack of return calls from some, and slow service from others. I’m going to get certified for shipping and start doing my own warranty service. I’m old school. We answer and respond to all inquiries. Seems a rarity these days. Our only frustration are the number of buyers that went somewhere else to buy and then discover we answer the phone. We stay civil, but buying from one seller that has no phone support and thinking the guy that answers calls should provide support... Well it’s frustrating. I’m guessing Patrick gets much of the same. Phone support does gobble up a lot of time. Making me understand, but not mitigate the frustrations.
Bench-Racing
New Member
I was told by two different companies that rebuild e-bike batteries that they will not rebuild PIM batteries. One said they tried a couple times and did not have any luck and the other said that PIM had a special data connection that ran through all the batteries which meant that just replacing the batteries was not going to work. I need to have our battery pack rebuilt. I followed the above recommendations and I am waiting to hear back from them. Meanwhile trying alternative companies but the ones that answered their phone would not work on PIM units.
Thanks!!!!
JackA
Member
John Nethers answered my e-mail request on the same day that I sent it. I was asking if my 380 Wh battery could be rebuilt to a 500 Wh. He stated that the rebuild would increase the storage to about 600 Wh. Keep in mind that this is a $450 service and you must pay to ship the battery to them, return is included in the $450. I am going to send them a completely functional 380 PIM and will post on this forum how it all works out. Between our two PIM e-Bikes we have two 500 Wh and two 380 Wh and I am planning to have both 380s rebuilt if this first one goes well.
Again, Nethers responded on the same day; so if you are frustrated with other services lack of response try Nethers: https://netherswholesale.com/
Again, Nethers responded on the same day; so if you are frustrated with other services lack of response try Nethers: https://netherswholesale.com/
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GOLDBARBILL
New Member
- Region
- USA
Shipped my PIM battery to Nethers for repair. Owner is very friendly and accommodating on the phone and email. Battery is fine now! GOLDBARBILL
JackA
Member
How long did they have your battery?
