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You are totally ignoring who ultimately pays those costs, NOT LECTRIC. Lectric pays the shipper to provide a service, and they carry insurance to cover any of their neglect, if it is their fault, now if it left the factory banged up then the manufacturer is negligent and is not providing the...

Appreciate your time

Quick question for those of you who possibly know more about Lectric than I do, as a brand new customer. My question is;……do they, or do they not, respond to email/text messages sent using their “Contact” button provided on their site? Now before you all suggest I call them direct, that is not...

Becoming quite obvious what their actual policies are as more and more customers complain about receiving sub standard products that they paid substantial amounts of money for, and are sent replacement parts, paint sticks, and tools to patch obvious QC issues. Very true, the old saying, “You Get...

I told you exactly what a good company should have done, it’s really pretty simple to understand, and worst case scenario costs the company nothing as they file a claim with the shipper’s insurance, and a happy customer only experiences a slight delay while waiting for the “new” replacement...

That’s baloney! Letric should have immediately ordered you a replacement shipped out to you ASAP, and immediately ordered the shipper to pick up the possibly damaged bike, “THEY DAMAGED”, and return it to Lectric for examination and determination. Damage if discovered, Lectric then files a...