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I did hear back from R1U regarding the shipping damage. Basically, "Take it to your bike shop and send us your receipt". I did and I did and R1U reimbursed me in about 30 minutes. That's service. One thing to note is apparently R1U has been slammed (in a good way) which makes it a bit...

Well I did receive the replacement battery Saturday (10/1). (The original is still showing "delayed" by FEDEX...go figure). I've still not heard a word regarding the shipping damage...just a simple acknowledgement would be fine.

The guys I've talked to have been exceedingly nice. The problem is that there is no explanation or follow through. "Give us 48 hours, We'll have an answer one way or the other by Friday, etc." "Looking into it", doesn't set an expectation, it merely leaves the issue open ended and it's anyone's...

I called a couple of days after my first email and called again today. Both gentlemen that I spoke with were very nice and seemingly bewildered by the FEDEX shipping exception. The package is actually in Sparks, NV, literally right down the street from the warehouse.

Well, I did my due diligence on both the product and the company and ended up purchasing the LMT'D. I had a question before the purchase and it was answered within 24 hours. Now, after the purchase, we're at 7 days with no response regarding the rest of my order. When the LMT'D package...

First and foremost, the LMT'D appears to be an excellent ebike. Pretty simple assembly, minor adjustments, and you're on the road. Good power, excellent brakes, and apparently a headlight is now included! FEDEX delivery however, is a subject for a different time. Speaking of FEDEX, the spare...