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I had a similar problem. I unhooked the motor connector and then the motor moved freely again. The problem was that the controller was short circuited. A current is generated by the motor coils each time it is turned by hand, and that current was being fed back to the motor coil through the...

It took 17 months to get a battery. The bike still did not work, and the shop had no idea what was wrong (bike was still under warranty) so I took it home and looked at it myself ( the dealer at the shop gave up on it, and does not sell the metro anymore). Then I found out that the problem was...