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Well your doing nothing wrong, it just seems that the smartphone app isn't as smart as we all hoped. They are constantly running updates on the app, your best bet is to hope one eventually works for you.

There is a sensor in the frame, opposite the Magnet lock ring for the cassette. This is held in place by a grub screw (Allen head) in the frame. So yeah can be adjusted, but would rarely be out of spec.

I don't blame you on insisting a new bike. Dealers need to stand behind their products at these prices. And if they claim to fix a fault, should be able to explain what was wrong with the old component that failed. Then we might have more hope they have actually repaired the problem. Hope this...

Good to hear they are doing something, albeit not much. Bike shops in general seem way too reluctant to fix these problems. Yet reality is that any tech worth a bit of salt should be able to find the issue. It's a motor, a battery, a sensor ring and sensor along with a good few connections. I...

As it's only an issue in level 2, could it be the motor map settings in your app? Interested to see what mahle find on this. I have the same bike as you.