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Update: dealer says my battery is no good. Mahle say that it had an error code back in July and could have gone wrong any time even if the update had worked. Cost about £600, battery is out of warranty.

UPDATE: I finally bought my own GCU cable to update the firmware (£115 from Velo-Store France), seeing as the firmware and installer package and instructions are now available on the Mahle website (https://mahle-smartbike.com/firmware-update/). I ran the update on my Ribble CGR-ALe and in a...

My wife's Ribble has the pink flashing over voltage error every time it's charged up to 100% and my Ribble won't work reliably with the Pulsar One display/controller, both of these problems are supposed to be fixed by updating to the latest firmware. I have bought a GCU cable (from Velo-Store in...

Can anyone here make head or tail of the Mahle firmware numbering? On the website the latest version is Q3.2 (19.9.22) but this number seems to have little relationship to the firmware versions listed on the app. Mine is as in the attached photo. Can anyone having the Q3.2 version installed...

I have a Ribble with the x35 system and a PulsarOne controller. The PulsarOne works and stays paired to the bike but is unreliable when changing assist levels, it quite often refuses to go up or down and I have to resort to the button. These reliability problems are apparently down to out of...

UPDATE: I gave up trying to get the firmware updated and have lived with the Pulsar One reliability problems until now. I notice that Mahle are strongly advocating that you keep the firmware updated and are giving instructions on how to do this for x35/x20 systems on their website and are...

Yes, the app is pretty awful and of little use apart from adjusting the motor maps. Mahle customer services also leave a lot to be desired. I asked them advice about a technical aspect of the iWoc One controller and they gave me completely wrong information then blocked my email address so I...

I don't get this with my range extender. I've never really been looking down when it drains to 0% so I'm not sure what the lights are doing but it just seems to turn itself off when empty. I suspect that the different behaviours that people seem to be getting with the range extender are due to...

I just had another short dialogue with Mahle and they are still telling me that Pure Electric can update the firmware they just have to ask Mahle for the files. On another subject, I also asked Mahle about a 'walk assist' mode for bikes with the iWoc One single button controller. I know bikes...

Oh well, I suppose that's not too bad but still a pain to have to send it back. I've got a nearby branch of Pure Electric which supply Orbea ebikes with the same X35 system. They service, repair and update firmware on these bikes but Ribble won't let them touch their bikes. Stupid.

Ridiculous that you have to send a wheel back to Preston for a repair like that (or a software update for that matter). If, as you say, Ribble have lots of authorised service agents they sure don't publicise the fact and it would seem they are 'authorised' to do very little! Bit disturbed to...

That's very interesting chillireg, I've been having quite a long dialogue with Ribble about this issue and they admit that they have big problems in after sales backup. Interestingly, they didn't suggest either of the two outlets you mentioned, they are quite a way from me (I'm in Bristol) but...

I got mine from here but they seem to be out of stock at the moment: https://wilier.com/en/int/eshop/equipment/display-pulsarone-mahle-x35-system Hope you have luck in finding one and better luck than me in getting it to change assist levels reliably! (see other threads on this topic)

Thanks r1roman for this information. I would be tempted to have a go at this but for the fact(s) that it would probably invalidate any guarantee that I might have, that the DUC cable seems to be unavailable at the moment and, that the DUC cable is very expensive! It would actually be cheaper for...

I can only suggest reading the manual to see if there's a factory reset option ( I don't remember seeing that though). You could write to Mahle ([email protected]), they'll be able to tell you. I've given up trying to get my Pulsar One to work reliably with my Ribble, it requires a...

Been a few months now of trying to get the firmware updated on my Ribble and still no real solution. A few weeks ago Ribble told me via email that Pure Electric (eBike store near me in Bristol) would be able to do the update and I went to see them to check. They said they had the cables/apps etc...

Yes! Or at least make it so that any LBS can do it. All very well saying take it back to where you bought it but so many bikes are bought from online only outlets.

I've tried the Garmin Remote on my 2021 Ribble which is equipped with ANT+ (I don't have an Edge). Pairing directly to the bike was no problem but the up/down control didn't work reliably and you can't really see on it's tiny display what level you are in so I sent it back. I then tried the...

I have a Ribble with x35 system and recently fitted a PulsarOne control/computer specifically to change power levels (I really hate the iWoc One single button). I find that although it works most of the time it will occasionally change levels by itself either up or down which is very annoying...

I bought the bike directly from Ribble! Ribble don't sell through bike stores (only their own showrooms or online), that's why I'm asking Ribble about this, they're just taking a long time.