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Update: Espin Support has been on the job. I am happy and satisfied. After some back and forth and passing along of images & video, they have decided to replace the wheel. That will take a while as they have to order it. That's okay, I'll walk up the hills in the meantime. It still burns calories.

Oh yes. I don't think I'm going to be the one fixing this.

Yes, I did this. And just to be sure, I just went out and did it again. No joy. I wonder if the other user got the sound?

I am getting Error Code 07, which the manual says is a connection issue with the motor. It also says a technician needs to deal with it and a password is required. The motor makes a noise and understandably there is no power. I've ridden the bike less than 20 times. Otherwise, I am liking the bike.

Thanks. They have gotten back to me, via email. Now I am waiting on their replay to my reply. That is progress and I am hopeful.

Interested in people's experience with Espin support. I sent an email via the website support page at 8AM Thursday morning. Got an automated receipt of message, but nothing yet from the support department. I just called the support number (Monday morning), there is a recorded message telling me...