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Update: Aventon finally got back to me and they have concluded as well that it’s probably a bad controller. A replacement is on its way. They described the location of the controller (in frame below bottom battery mount) and I’ve gotten the old one out, awaiting the new one. Fingers crossed.

I’ve checked all the visible/accessible wire connections and find no issues. Don’t know where the fuses are located, as they’re not referenced in the provided manuals. I suspect a dead controller, but again, no mention of it in manuals, or online anywhere for that matter, so not sure where it...

Update: I understand now the controller is a separate device, and perhaps it has failed. I see a replacement controller is offered by Aventon, so presumably it’s accessible. I’m guessing it’s under the black plastic housing on the underside of the angled frame member that holds the battery. But...

Ah, well that clears up one thing for me. Thanks for tip; I’ll try hunting down the controller. Maybe a loose wire.

Yes, saw that ‘press twice’ solution elsewhere and tried that — to no avail. But thanks for chiming in.

I’ve got a call into Aventon, but as you all know they are swamped and they’ll get back to me at some point I guess. Here’s my problem: my new Pace 500 Special Edition, which has been working fine, has suddenly stopped working. It won’t turn on.... as in it won’t respond to pressing the ON...